Consumer Quality Control Analyst
Job Description : Job Description
Incumbent will be responsible for analyzing operational risks and controls in the Consumer branches, Premier, and Private Wealth Management segments.
Responsibilities will include reviewing, analyzing, and contributing to execution of the business segments' Risk Management programs and framework. Additionally, will assist business segment Operational Control and Risk Managers in providing leadership and meaningful input to ensure compliance and risk data is captured, risk mitigation strategies and controls are developed, and appropriate reporting mechanisms are in place. Assures business segments are executing processes and procedures to effectively monitor and manage risk. Ensures compliance with operational and regulatory policy, process, procedures, and systems to ensure compliance with operational controls. Qualifications
Minimum Qualifications (45):
High School diploma or equivalent. 3 years work experience in a back office operations area or customer service/call center environment. Strong communications skills. Intermediate skills with Microsoft Office Suite. Demonstrated ability to use analytical skills to monitor, conduct root cause analysis, and recommend improvements related to the businesses quality principles.
Strong interpersonal skills to include coaching and consultative skills. Ability to juggle and manage multiple priorities. Professional in verbal and written communication. Strong organizational skills. Some higher education in a relevant field of work such as business, risk management, and financial areas. Practical knowledge of SunTrust deposit, compliance, and operations related systems and procedures. Knowledge of related laws, regulations, and compliance practices and procedures. Ability to travel throughout the region and footprint.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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