Client Service Specialist Client Service Specialist …

TD Ameritrade
in Pompano Beach, FL, United States
Permanent, Full time
Be the first to apply
Competitive
TD Ameritrade
in Pompano Beach, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Client Service Specialist
Client Service Specialist - Ft. Lauderdale, FL FL-Fort Lauderdale-301 East Las Olas Boulevard, Suite 120/en-US/TDAmeritrade_careers/job/FL-Fort-Lauderdale-301-East-Las-Olas-Boulevard-Suite-120/Client-Service-Specialist---Ft-Lauderdale--FL_R-1718/apply

Role:

The Client Service Specialist provides excellent service, operation and sales support to the Branch staff and our clients. Serves as the initial point of contact with responsibilities to greet, direct, and assist walk-in or call-in clients with any service related issues as well as account questions, issues, problem resolution, and escalations. Builds positive relationships with peers, business partners, and colleagues while working effectively with others to accomplish organizational goals. Licensing is not required for this role but TD Ameritrade may consider holding Series 7 & 66 for experienced candidates.

Responsibilities:

  • Responsible for the day-to-day operations and administrative functions of the branch.
  • Work with Sr Financial Consultants and Financial Consultants to communicate solutions either directly or indirectly with clients.
  • Identify and refer lead opportunities to Sr Financial Consultants and Financial Consultants
  • Acts as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partners
  • Adhere to all compliance/risk procedures and follow corporate and industry protocols.
  • Ensure that all paperwork, policy and procedures for client requests have been adhered to in order to satisfy compliance requirements.
  • Assist Branch Manager in performing daily key compliance and oversight activities for the branch.
  • Participate in projects to improve processes and enhance the client experience
  • Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.

Requirements:

  • Excellent communication and computer skills, including MS Word, Excel, and Powerpoint.
  • Research and resolution of complex client inquiries via phone, cases, and chat
  • Excellent interpersonal and organizational skills; Strong attention to detail.
  • Perform duties with confidence, minimal supervision and sound judgement to mitigate risk for the firm.
  • Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.
  • Must demonstrate a positive and professional image at all times.
  • 1-2 years of customer service and/or sales experience preferred.
  • Series 7 Required
  • Series 63 (or 66) Required
  • Military education or experience may be considered in lieu of civilian requirements.
Posted YesterdayFull timeR-1718 Were in the business of transforming lives and investing for the better. This is not a catchphrase, its our essence. Its a rally cry for everything we do, everything we say, everything we embody. This is the promise we make each day to positively impact our clients, our Associates, our communities, and our shareholders. Because change doesnt happen overnight. It happens in the daily high standards we set for ourselves and our role in the world. This purpose gives us a clear sense of responsibility. As a leadership brand, we utilize our assets, our scale and our people for a greater good.
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