Senior Solutions Consultant Senior Solutions Consultant …

in Orlando, FL, United States
Permanent, Full time
Be the first to apply
in Orlando, FL, United States
Permanent, Full time
Be the first to apply
Senior Solutions Consultant
Senior Solutions Consultant Orlando, Florida/en-US/EXT/job/Orlando-Florida/Senior-Solutions-Consultant_R-10145752/apply

Job Title

Senior Solutions Consultant

Job Purpose

Here is your chance to work with a highly engaged team of banking CRM experts to help Fiserv clients grow their business through effective deployment of CRM technology! EnAct, Fiservs market-leading banking CRM solution, leverages Microsofts highly acclaimed Dynamics platform to meet the specialized sales and service requirements of retail and commercial banking. This innovative Fiserv solution enables financial institutions to deliver outstanding customer experience and consistently execute their sales and customer relationship strategies!

What does a great Senior Solutions Consultant do?

You will lead large scale professional services engagements with key clients to implement, tailor and integrate the EnAct solution across their sales and service operations. With support from EnAct technical experts, this role is considered to be the primary subject matter expert with client partners including senior executives, line of business representatives, and IT and Project Management resources.

Youll apply expert knowledge of the EnAct solution and the Microsoft Dynamics CRM platform while advising clients about CRM best practices in financial services. You will bring to bear your skills in engagement management, requirements analysis, data mapping, process design, communication and negotiation to help Fiserv EnAct clients align their people, process and technology to their strategy and to get the most out of their CRM technology investment.

Essential responsibilities:

  • Manage large and complex engagements (implementations, upgrades, data migrations, and system integrations, and more) from program initiation to go-live
  • Collaborate with customer, internal and external teams to define program deployment strategy that aligns with customer business objectives
  • Provide thought leadership and share EnAct standard methodology recommendations to ensure program success
  • Facilitate discovery sessions with clients to understand and document business and functional requirements
  • Perform analysis and data mapping to support import processes for client data feeds
  • Coordinate with technical team to deliver configurations and solution updates for Microsoft Dynamics CRM and EnAct solution
  • Support clients during an implementation, including diagnosing, troubleshooting, and resolving system issues
  • Provide training to power users and/or end user trainers in the EnAct application

Basic qualifications for consideration:

  • Min of 7 years of experience working with the Dynamics CRM platform (including experience with Cloud)
  • Min of 7 years of experience with a focus on large systems implementation and deployments
  • Min of 7 years of experience working with reporting packages or data transformation tools
  • Technology and business consulting experience (financial services industry preferred)
  • Significant experience with data and systems integration across multiple systems
  • High school diploma required, Bachelor's degree preferred
  • Ability to travel up to 30% and occasional work after normal business hours and weekends

Preferred qualifications for consideration:

  • Certifications in Dynamics CRM (preferred) or related technologies

Learn more about Fiserv:

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.

Fiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Posted 7 Days AgoFull timeR-10145752

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.