Customer Service Representative
Job Description : Job Description
Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers clients questions within set standards. Resolves problems and complaints clients may have about banking products and services. Trains on our Company products, systems, policies and Contact Center sales skills and other procedures, client service and referrals.
Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act. Qualifications
- High school diploma or GED
- Minimum one year of client service and/or sales experience
- Previous PC and typing experience
- Solid written and verbal communication skills
- Demonstrated job stability
- Banking and/or call center experience
- Previous success within a performance driven environment
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf