Operations Team Leader Operations Team Leader …

Capgemini
in Miami Springs, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Capgemini
in Miami Springs, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Operations Team Leader
Operations EUC - Team Leader - Miami, FL About Capgemini

 A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

About Infrastructure Services :

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Job Title: Depot / Desktop Team Lead

Location: Miami, FL (near Doral) will be required to go into the office on a daily basis


Travel: NA


Job Description:
This position is a regular full-time employee performing as the Onsite Support Team Lead. The position leads the service delivery operations in delivering Tech Bar and Depot Services as part of a global organization serving a global client. Further the Team Lead will oversee the delivery of dispatch services and direct ship services to client remote locations in a large geographic region of the world. The Team Lead will serve as a point of escalation for service issues as reported by the client, operational issues with subcontractors under the oversight of the Team Lead and supply chain issues with suppliers upon which the services are dependent.
Reporting to the Operations Delivery Manager, the team lead will prioritize, schedule, plan and assign work to Tech Bar/Depot technicians. The Onsite Support Lead will review the completeness, accuracy, quality and quantity of work. The Team Lead will lead process improvement initiatives designed to transform the delivery model for the benefit to customer and Capgemini. The Team Lead will also resolve complaints of staff performance and facilitate solving interpersonal problems. Provide feedback on employee performance to the Operations Delivery Manager. The Team Lead will oversee the daily activities performed by subcontractors and provide direction. In addressing issues with the subcontractor staff, the incumbent will interface with the Services Manager from the subcontracting firm.

Visit us at . People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - What You Bring:
Minimum 7 years of Operations\Depot Lead experience
Bachelors degree is preferred
Comptia A+ certification
ITIL certification is preferred
Familiar with ITSM functions and workflows
Proficient in Asset Management
Ability to work in a fast-paced environment
Experience working with high-level executives and VIPs
Experience in solving problems in high pressure situations
Ability to work independently
Must read, speak and write in English and the local language
Fully competent in delivery of onsite support services
Ability to train and provide guidance to others
Works independently with minimum supervision or guidance in demanding client environments
Understands clients needs and identifies solution to non standard special requests
Represents Capgemini professionally in stressful situations
Monitors and controls cost in area of responsibility
Creates solutions to unique and complex situations with competing priorities
Self-sufficient in managing time and resources to achieve effective results optimally
Understands situations and adapts communication as appropriate for the audience at hand
Explains difficult or complex situations clearly
Builds consensus and models a collaborative style
Advocates teamwork and guides others
Works across the organization to accomplish key objectives
Exhibits Capgemini core values
Experienced in leading problem diagnosis and developing solutions including those across multiple vendors
Escalates appropriately when issues are not technical in nature
Involves client appropriately
Implement service improvements to address chronic issues
Fully competent in the application of relevant technologies to the service
Understands details of systems and interfaces required to support the service
Applies knowledge and experience across multiple technology areas to arrive at solutions
Able to present solutions to client and handle questions
Implements changes with risks appropriately managed and mitigated
Designs solutions with re-use in mind
Maintains awareness of technologies and leverages them appropriately for continuous process improvement
Sets and manages client expectations
Designs and implements changes to processes and methods
Manages costs and profitability of Tech Bar and Depot operations including managing clients costs (e.g. shipping, etc.)
Implements efficiency improvements
Is aware of the cost incurred in making changes and evaluates these against the benefits that would result
Develops improved documentation methods
Defines the need for new resources within a business context
Demonstrates a management style that balances business & people management objectives
Can delegate to others as required to achieve business goals
Can give feedback in a balanced manner
Promotes teamwork, coaches and guides others
Able to organize development for others

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant -
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
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Primary Location: US-FL-Miami
Work Locations:
Job: Developer
Organization: Capgemini
Schedule: Full-time
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