Specialist Specialist …

Depository Trust Clearing Corporation
in Mango, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Depository Trust Clearing Corporation
in Mango, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Specialist
Careers ☰ GOCS GEM Specialist New 192006 Requisition # About this Opportunity

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.

Position Summary :

As a member of the Global Entitlements Management team, the Senior Analyst handles internal and external customer requests related to access control to DTCC or ITP applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise and attention to detail.

Business Unit: Clearing Agency Services & GOCS The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCCs portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.


What You'll Do

  • Take ownership of requests received via CRM queues and directly through Web form
  • Complete required tasks to create, maintain or delete client and user profiles for all DTCC or ITP services using a combination of web-based and command-line tools, in accordance with established processes and procedures and within predefined service level agreements (SLAs)
  • Assist other functions troubleshoot client set-up issues, including basic browser troubleshooting Recognize high priority situations and take appropriate escalation action following predefined criteria
  • Liaise with other DTCC associates globally to facilitate fast and effective implementation of new clients and reduce resolution delays and frustration for client
  • Acquire and maintain current knowledge of relevant product offerings and procedures and participate in continuous process improvement initiatives Other miscellaneous duties as deemed necessary by the Team Lead or Manager
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Sound Like You?

  • Minimum of 3 years of related experience
  • Bachelor's degree preferred

Additional Qualifications
  • Strong troubleshooting skills and technical aptitude Excellent communication (verbal and written) and Customer Service Skills Great listening skills and a professional telephone presence Excellent decision-making skills, especially in a high volume environment requiring quick resolution Ability to be self-motivated and perform daily job functions and assigned projects with minimal supervision Experience in supporting Internet browser issues (Java script errors, digital certificate issues and browser settings) Intermediate Level skills with the Microsoft Office Suite (Word, Excel specifically)
  • ****Previous Client Customer Service experience is a plus****

Who We Are

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCCs subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCCs Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at or connect with us on , , and


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