Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Specify market requirements for current and future products by conducting market research into appropriate technology components and stack by identifying clients, prospective clients, and non-clients that may have an interest in a potential functional development. Working with those stakeholders through contextual design, market segmentation, and usability testing to gain an understanding of the customer problems and system usage.
Contextual design activities include developing screening surveys to identify participants, interviews (virtually or in person) to assess the function; observing the way that clients work while performing the function (e.g., types of data being used, where they are getting the data, general behaviors being used); documenting all information observed and collected; repeating the interview process to obtain a comprehensive data set (approximately 7-12 interviews).
Segmentation activities include development of surveys and questionnaires to identify client segments and validating findings of other market research projects. Cluster analysis of survey and questionnaire results to support definition of market segments. Analysis of data is reviewed and used to organize the data and clients into relevant customer segments to better set priority and the product roadmap.
Usability testing activities include the development of test scripts, identifying potential participants both client and non-client, planning and supervising usability labs, analyzing data to refine UX prior to release.
Acts as a Partner to the Architecture Team using Agile software development methodologies Co-ordinate selection and planning of technical platform needs with the Architecture team including identifying process inefficiencies and recommending solutions. Work with senior leadership to prioritize technical platform advancement and technical debt and work across scrum teams (lead developers; product owners and quality assurance leads) to identify and prioritize cycle and sprint goals; work with Agile scrum master to assist in the resolution of global issues.
Ensures system functionality meets technical design requirements by acting on behalf of the technical user during sprint reviews; participating in redesigns if the functionality does not meet design requirements; presenting the final design to the original interviewees for assessment (in-person or via live meeting); tweaking the process based on feedback; and presenting the design to a focus group for assessment.
Contributes to organizational success by sharing subject matter expertise by participating educating the global organization on technical architecture using business language, clearly articulate value propositions and distinctive advantages of technical environments/ services; and coaching and mentoring other product management staff to develop technical skills.
Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.
Proactively pursues professional development activities. Manages time and company resources appropriately.
Bachelor’s Degree in Computer Science, Information Systems or related discipline
5 year of experience working on a software team in a technical capacity as either a lead technical product manager or lead architect
5 years of technical product management experience
5 years writing technical business requirements in a complex work environment
Identifying customer needs
Selection of technical components, services and platforms through to market delivery of those solutions
Documenting use case, requirements, activity diagrams, sequence diagrams and data flow diagrams in a technical environment
Creating executive-level content and detailed presentations
Working with individuals at all levels of an organization, including C-level executives
Analytical skills, prioritization, multitasking and organizational skills
Interpersonal and collaborative skills
Critical thinking, problem solving and decision-making skills
Conflict resolution and customer service skills
Written and verbal communication skills as well as presentation skills
Technical Design and/or Engineering skills
Experience with the Microsoft Technology Stack
Experience with Cloud and On-Premise solutions
Pragmatic Marketing Framework
Agile Software Development
Negotiation/influencing business decisions
Reporting and BI Tools and Platforms
Product Management Certification or Pragmatic Marketing Certification preferred
Domestic and international travel 5-10%All Locations: USA-FL-Tampa-West Boy Scout BlvdPosted YesterdayFull timeR0009269
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.Technology Product Management Associate Director