Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.
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Principal Duties And Responsibilities
Respond to benefits inquiries from managers, associates and HRBPs on plan provisions, benefits enrollments, status changes and other general inquiries
Handle claims assistance, benefits eligibility, billing, COBRA, QMSCOs, and process Tuition Reimbursement requests
Develop and maintain a working knowledge of domestic compliance requirements in such related area as ACA, HIPAA, COBRA, FMLA, ADA, ERISA and FLSA, etc.
Provide administrative support in the preparation and filing of annual reporting, support plan audits, and manage required annual notification mailings, etc.
Work closely with stakeholders to perform accurate and timely compliance audits.
Responsible for reviewing, coordinating and processing all activities for Family Medical Leave, Elective Leave and Military Leave. Provides advanced level HR leave of absence administration to managers and colleagues and acts as a subject matter expert to ensure compliance with state and federal leave of absence laws as well as client policies.
Responsible for identifying leave types, approving or denying requests for leave, calculating and monitoring leave duration, and coordinating return to work. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and HRBPs, and acts to minimize risk in all situations
Serves as the primary contact for all Leave of Absence requests; conducts intake over the phone, in person or via email, either directly or indirectly from the Associate, through HR staff or appropriate leader.
Communicates and provides explanation of approvals, denials, leave extensions, and other important information regarding leaves. Ensures that appropriate paperwork is sent out and received in a timely manner.
Serves as the primary contact for all Workers Compensation cases; Acting as a liaison for the Associate, employer, and the case manager
Completes requested documentation such as Wage Attachments from third party Workers Compensation program provider
Communicates with third party administrators regarding disability payments and approval status; provides information regarding earnings to be used for disability payment calculations, updates vendor regarding any known status changes with leave, researches issues and discrepancies; consults with vendor as necessary regarding leave status.
Manage and assist Associates with returning to work; communicate regularly to manager, HRBP, stakeholders, and Associate
Ensures data integrity in HRIS database with daily maintenance of carrier files, resolving data errors, updating data (i.e., new hire record creation, changes, terminations, benefit/leave administration, etc.).
Must possess a comprehensive knowledge of human resources, health and welfare benefits and leave administration
Associate Degree and minimum of three (3) years of progressive experience in leave of absence administration in a high volume work environment; or an equivalent combination of education and experience. A Bachelors Degree in Human Resources or related field is preferred.
2+ years experience in benefits administration and leave management
2+ years working in a contact center environment
Benefits or HR Certification preferred such as Certified Employee Benefits Specialist (CEBS), Certified Benefit Professional (CBP), PHR, SHRM-CP
Excellent presentation and communication skills, written and verbal
Proficient in Microsoft Office Suites (Excel, Outlook, Teams, and Word).
Proficiency with systems and reporting. Ceridian Dayforce experience preferred.
Fast learner with the ability to multi-task.
Self-motivated and detail oriented. A problem solver.
Proactive and Analytical
Ability to maintain high level of confidentiality
Comfortable working with diverse groups of internal clients, including employees and management at all levels
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.