Enterprise Support Technician Enterprise Support Technician …

Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Enterprise Support Technician
Enterprise Support Technician II Jacksonville, FL/en-US/BKC/job/Jacksonville-FL/Enterprise-Support-Technician-II_20-716/apply Position: Enterprise Support Technician II Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving technology support issues. Configures and installs new technology while also providing maintenance by repairing, upgrading and backing up existing technology.

GENERAL DUTIES & RESPONSIBILITIES

  • Maintains desktop software, hardware, and supports mobile workforce.
  • Provides support to users for basic software and hardware of end-user computing and desktop-based LAN systems.
  • Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
  • Troubleshoots problems using scripts and checklists as guides.
  • Documents problems and resolutions.
  • Participates in the testing and evaluation of new desktop packages and implements prototypes.
  • Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
  • Consults with and makes recommendations to users on selection of hardware and software products to address business requirements.
  • May perform end-user training.
  • Performs other duties as required.

EDUCATIONAL GUIDELINES

Bachelors Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of Black Knight business environment and the application development environment
  • Excellent analytical, decision-making and problem solving skills
  • Ability to develop partnership-oriented relationships with business executives and functional leaders
  • Ability to determine escalation practices
  • Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike.
  • Ability to listen and communicate with clients to effective solve issues and provide excellent customer support
  • Results oriented, business focused, and successful at interfacing across multiple organizational units

Enterprise Support Technician II

Intermediate level role. Provides maintenance and support for simple to moderately complex client products. Works on one or more projects concurrently as a project team member. May coach more junior technical staff. Provides tier 1 and 2 support to users for software and hardware of end-user computing and desktop-based LAN systems. Escalates to tier 3 support when necessary. Typically requires four (4) years of experience in supporting desktop software and hardware products and problem solving/troubleshooting.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Jacksonville, FL Time Type: Full timePosted 3 Days AgoFull time20-716 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. 

Black Knight's offerings include:  

  • Leading origination, servicing and default technologies for lenders and servicers 
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions 
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness
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