Client Service Representative Client Service Representative …

in Jacksonville, FL, United States
Permanent, Full time
Last application, 16 Sep 20
in Jacksonville, FL, United States
Permanent, Full time
Last application, 16 Sep 20
Client Service Representative
All companies + Hiring difference makers. ☰ Client Service Rep II- ECF New 💼 TIAA Bank 📅 1 day ago Post Date Apply for Job Share this Job

As a part of TIAAs Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

Primary Characteristics
The Customer Service Rep is primarily responsible and accountable for responding and managing all aspects of customer needs.

Essential Functions

  • Responds to customer inquiries related to but not limited to billing, buyouts, early terminations, transfer and assumptions, and account balances
  • Assesses situations quickly and make sound decisions
  • Ensure a high level of customer service is provided
  • Researches and submits system changes and corrections to senior level manager
  • Handles complex customer issues which may require unique and innovative solutions
  • Responsible for special projects and to support team as back up is needed
  • Works independently to research and resolve complex standard and complex customer issues
  • Works on assignments and tasks with minimal supervision
  • Follows guidelines and procedures
  • May include being responsible and accountable for managing all aspects of generating Vendor quotes upon request

Knowledge, Skills, and Abilities Requirements

  • Exhibit exceptional customer service, telephone skills and problem resolution skills
  • Proficient in Microsoft Outlook, Word, Excel
  • Good verbal and written communication skills
  • Ability to work well in a team environment
  • Good organizational skills and ability to multi-task
  • Relationship building mentality
  • Ability to demonstrate initiative and innovative ideas
  • Research and analytical skills

Required Minimum Qualifications

  • Completion of high school education required
  • At least 2 years of previous customer service experience required

Preferred Minimum Qualifications

  • At least 1 year in a leasing or financial environment preferred
Equal Employment Opportunity is not just the law, its our commitment. Read more about the . If you need assistance applying due to being visually or hearing impaired, please email , or call We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Additional Information
  • Requisition ID: 1725694
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