Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
Responsible for high-level relationship management and service delivery for multiple products for one or more assigned clients that is strategic to the enterprise. Accounts are target clients that have a major strategic impact on the long-term success of the enterprise. Serves as the primary technology contact and client liaison with the responsibility for client satisfaction, maintaining client communication and the delivery of the outsourced solution. Oversees and leads teams in the delivery of continuous and effective outsourced solutions. Identifies areas where continuous improvement can be applied. May work at a Black Knight or a client location.
This is a unique role that is engaged in the sales, implementation and hand-off to support for key client opportunities. Black Knight relies on this role to provide technical and business consulting in the creation of a cost-benefit analysis and then provide continuity into the implementation process where the knowledge of the client will be. Additionally, this role works to create and deliver technical presentations for both current and new BK products and must be very comfortable working with all levels of business and technology staff to efficiently move customers through the sales process and into implementations.
This position is remote/telecommute eligible. If located in Jacksonville, FL, some onsite will be required.
GENERAL DUTIES & RESPONSIBILITIES
Bachelor's or Master's degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Client Delivery Manager I
Excellent knowledge of the field with strong leadership skills. Establishes operational objectives and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client's business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship. Authority for hire, fire, performance appraisal, and pay review decisions. Manages one or more teams who deliver services (e.g., data center operations, application management, custom application development, etc.) to a strategic client. Typically manages a single strategic client relationship with delivery of simple to moderate services and with annual revenue of less than $10 million USD. Typically requires at least six (6) years of client management, related service delivery or sales experience with one (1) or more years of leadership responsibility.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.Location: Jacksonville, FL Time Type: Full timePosted 12 Days AgoFull time21-147 The Industrys Leading Provider of Technology, and Data and Analytics Solutions
Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.
Black Knight's offerings include: