Capital Markets Delivery Manager Capital Markets Delivery Manager …

Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Last application, 31 Mar 20
Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Last application, 31 Mar 20
Capital Markets Delivery Manager
Capital Markets Product Delivery Manager Jacksonville, FL/en-US/BKC/job/Jacksonville-FL/Capital-Markets-Product-Delivery-Manager_20-233/apply Position: Capital Markets Product Delivery Manager Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Responsible for Capital Market product features and capabilities and high-level relationship management and service delivery to one or more assigned clients that is strategic to the enterprise. Accounts are target clients that have a major strategic impact on the long-term success of the enterprise Oversees and leads cross functional teams in the Agile delivery of continuous and effective outsourced specification, development and implementation of solutions. Identifies areas where continuous improvement or more service opportunities can be applied.

This position is remote / telecommute eligible. San Francisco, Chevy Chase, and Jacksonville are the preferred locations.


  • Strategically focused and responsible for product development and client satisfaction, and the delivery of the outsourced solution. Capital Markets/Secondary Marketing solutions.
  • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.
  • Works in an Agile development environment and works closely with internal Scrum teams and developers.
  • Leads the sales effort for incremental revenue opportunities and contract renewals.
  • Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or services.
  • Oversees the delivery of continuous and effective services, and ensures Project completion within budget and in accordance with contract requirements.
  • Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors Scrum teams and developers.
  • Leads teams in the delivery of outsourced capital markets solutions to the strategic client. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
  • Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.


Bachelor's or Master's degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.


  • Proven knowledge to represent the enterprise's entire range of a wide variety of Capital Markets, Secondary Marketing and risk management products, contemporary technology, business practices and workflows and of the industry
  • Proven track record in client relationship management, project management, service delivery and/or the sales of technology products and services
  • Capital Markets expertise and Secondary Marketing operations experience required Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry
  • Hedging, pricing, applying risk management solutions and data processing knowledge required
  • Experience in Agile development with a strong technical aptitude
  • Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business
  • Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
  • Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
  • Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
  • Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
  • Demonstrates the ability to lead by example and motivate professional level staff
  • Displays strong leadership qualities, decision making abilities, and strong business judgment
  • Possesses strong personnel management skills

Client Delivery Manager II

Excellent knowledge of the field with strong leadership skills. Establishes operational objectives and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client's business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship. Authority for hire, fire, performance appraisal, and pay review decisions. Manages teams who deliver services {e.g., data center operations, application management, custom application development, etc.) to one or more strategic clients. Typically manages one to three strategic client relationships with delivery of moderate to complex services and with total annual revenue of less than $20 million USD. Typically requires at least ten (10) years of client management, related service delivery or sales experience with two (2) or more years of leadership responsibility.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Jacksonville, FL Time Type: Full timePosted 2 Days AgoFull time20-233 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. 

Black Knight's offerings include:  

  • Leading origination, servicing and default technologies for lenders and servicers 
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions 
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness