Business Consultant Business Consultant …

Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Competitive
Business Consultant
MSP Technical Advocate - IT Business Consultant III (Client Dedicated) Jacksonville, FL/en-US/BKC/job/Jacksonville-FL/MSP-Technical-Advocate---IT-Business-Consultant-III--Client-Dedicated-_20-673/apply Position: MSP Technical Advocate - IT Business Consultant III (Client Dedicated) Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

The MSP Technical Advocate - IT Business Consultant III is responsible for acting as a technical advocate, partnering with the client to develop and resolve processing, operational, and network infrastructure solutions. Provides technical direction while guiding the client through the implementation and overall support of servicing software applications.

This position handles complex escalations for technical/network issues including connectivity, file transfer, and EDI support. Participates in rotational on-call support.

GENERAL DUTIES & RESPONSIBILITIES

  • Works directly with a dedicated client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
  • Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
  • Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
  • Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
  • Prepares and updates written material and explanations to accompany systems, programs, and program changes.
  • Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
  • Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
  • Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
  • Provides vendor relations and client support, training and testing within the area of expertise.
  • Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
  • Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelors degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

  • Prior Mortgage or Home Equity Servicing experience highly preferred
  • Functional knowledge in the following area(s) may be required:
    • MSP
    • Technical network troubleshooting
    • EDI/file transfer support

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of mortgage and home equity servicing industry preferred
  • Familiarity with Black Knight products and services preferred
  • Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
  • Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner
  • Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
  • Proficiency in Microsoft Office and e-mail software applications
  • Advanced knowledge of project management methodologies
  • Ability to understand and focus on the clients needs while establishing credibility and building relationships with clients
  • Ability to perform analysis, solid decision-making and problem solving skills
  • Ability to use effective listening skills to develop understanding of user questions or problems
  • Ability to rely on experience and judgment to plan and accomplish goals
  • Ability to establish and manage priorities effectively
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
  • Excellent verbal and written communication skills to non-technical and technical audience members
  • Ability to establish and maintain effective working relationships with employees, clients and the public
  • Willingness to travel and work at client locations, sometimes for extended periods of time

IT Business Consultant III

Advanced level role. Possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately to highly complex projects. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays significant knowledge of the business area to resolve problems on an ongoing business. Generally works on multiple projects at a time as a project team member, and occasionally as a project team leader. Typically requires six (6) or more years of experience in a relevant business analysis/consulting role and demonstrated experience as the project team leader for a large project.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Jacksonville, FL Time Type: Full timePosted YesterdayFull time20-673 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. 

Black Knight's offerings include:  

  • Leading origination, servicing and default technologies for lenders and servicers 
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions 
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness
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