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Barclays

Fraud Vendor Adherence

Barclays Wilmington, United States
Posted 10 days ago Permanent Competitive
As a Barclays Fraud Vendor Adherence Lead, you will lead fraud agent readiness and manage performance within our Detections and Investigations back office. You will be responsible coaching and training the direct reports, management of performance of the agents, support for the areas of process stress and thorough communication with vendors. You will be collaborating with a number of colleagues in various functions across the bank including Fraud Operations, Strategy leaders, Audit, Complinace and legal owners to ensure alignment to the wider Barclays US Consumer Bank goals.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• You will be attending onboarding calls and leading training meetings
• Acting as a SME on the systems used by our agents and a 'go-to' person for any queries or concerns
• Monitoring performance and tracking all productive agents for attrition and absenteeism, you will be responsible for reviewing workforce demands
• Staying fully involved in training of the agents with special focus on empathy and social / cultural aspects
• You will be reviewing complaints, escalating as required and involved in follow up activity
• Conducting research to identify hot topics and sharing information with the relevant stakeholders
• Attending strategy and planning meetings with senior management
• You will be responsible for collecting quality and performance metrics analysis

What we're looking for:

• Bachelor's degree or communication experience
• Five+ years' experience in fraud management in the financial services industry
• Previous experience in team management role
• Proficient in the use of Microsoft Office, with a focus on Excel for metrics and reporting purposes

Skills that will help you in the role:

• Proven risk and compliance experience
• Experience working within and leading operational teams
• LEAN or Sig Sigma working knowledge
• Comfort in working remotely, leveraging collaborative tools and video conferencing

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
Job ID  90318573
ABOUT COMPANY
London, United Kingdom
Investment Banking / M & A
Finance is the oxygen of the economy. Acting transparently and with expertise, we deploy finance responsibly to support people and businesses, acting ...
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