• Competitive
  • Wilmington, DE, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-19

Fraud Risk Sr Group Manager (Retail Bank, Digital and Customer Experience Analytics Lead)

Fraud Risk Sr Group Manager (Retail Bank, Digital and Customer Experience Analytics Lead)

  • Primary Location: United States,Delaware,Wilmington
  • Other Location: United States,Florida,Jacksonville
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 19011397


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Fraud Risk Sr Group Manager (Retail Bank Digital & Customer Experience Analytics Lead)

This senior role will lead Citi's Retail Bank Analytics team and report directly to the Head of NA Fraud Analytics. The successful candidate will be responsible for:
  • Leading a team of 10-15 professionals in the US and India
  • All facets of strategy development for the mitigation of losses from ATM and debit card transactions, wire transfers and other electronic payments, and checks
  • Maintaining a very strong control environment, ensuring strategies are executed flawlessly with no unintended impacts to customers or operations
  • Overseeing key fraud projects, particularly development of strategies to support mobile payments, authentication, and enhancements to our fraud detection platform
  • Periodically representing Citi at industry conferences on fraud or payments
  • Presenting strategies, performance updates and other proposals to executive management and stakeholders across the organization
  • Development and oversight of Customer Experience and Digital strategies supporting North America Card (Brands/Retail Services) and Retail Bank


Skills and experience required:
  • Bachelor's degree required in a quantitative discipline such as mathematics, statistics, economics, engineering, or operations research. Master's degree strongly preferred.
  • 10+ years of experience in financial services; experience leading analytical teams is required
  • Prior experience in fraud, payments, or authorizations is required
  • Demonstrated history of increasing responsibility in prior roles
  • Proven track record of success, with particular emphasis on leading change
  • Exceptional communication skills
  • Exceptional organizational skills, and ability to work in a dynamic environment