• Competitive
  • Wilmington, DE, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-18

Fraud Risk Sr Group Manager - Global Strategic Planning/Reporting Lead

Fraud Risk Sr Group Manager - Global Strategic Planning/Reporting Lead

  • Primary Location: United States,Delaware,Wilmington
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19011100


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Fraud Risk Sr Group Manager
  • Lead Global Fraud alignment with broader Initiative and Reporting program direction; influence the direction and manage key work stream
  • leader's alignment
  • Lead the efforts to document current and define future go-to processes and required supporting capabilities
  • Lead requirement gathering for systems enhancements from key market and region leaders and ensure globally common
  • approach is in place
  • Manage Global Fraud change execution; influence regional and global leaders from Fraud and other functions including
  • technology
  • Report progress and get consensus from senior fraud steering committee members and senior executive audience in the Business, O&T and Risk organizations
  • Ensure alignment with global strategic activities planned and executed with consistency across regions
  • Manage development of Global Consumer Fraud strategy and execution on agreed roadmap for all channels, products and consumer businesses globally
  • Partner with and oversee Fraud PMO strategic project execution and alignment with go to common strategy
  • Partner with and oversee Global Fraud MIS function ensuring robust and accurate performance reporting, analytics, business cases etc.
  • Prepare all senior executive reporting updates (Business, O&T and Risk)
  • Lead execution of strategic projects (both internal to Fraud and shared with other functions, i.e. O&T Transformation)
  • Coordinate and oversee work of Regional Fraud leaders and selected market leaders to ensure efforts are directionally aligned
  • Review regional and LOB's performance with the respective leaders and drive corrective action plans
  • Execute on all ad-hoc requests and projects that require immediate coordination or supervision
  • Periodically lead on-site audits driving corrective actions; oversee actions execution
  • Strategically plan and manage communication from Global Senior Leaders to Global Fraud Workforce
  • Lead tactical on-site efforts for selected high risk markets or high criticality initiatives
  • Define and execute common process and technology strategy for Global Consumer Fraud


  • Advanced level experience in a related role with extensive experience in business, functional and people management
  • Proven leadership ability, with virtual and distributed teams
  • 10 - 12 years of experience leading an operations / credit / fraud function.
  • Proven risk analysis skills and a strong understanding of the industry and management concepts
  • Strong understanding of business procedures, financial services, industry knowledge.
  • Excellent leadership and relationship skills
  • Ability to operate in a highly matrix and ambiguous environment
  • Excellent communication, organizational, analytical, decision-making, and problem-solving skills