• Competitive
  • Wilmington, DE, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-22

Fraud Risk Group Manager (Cyber Fraud Detection Group Manager)

Fraud Risk Group Manager (Cyber Fraud Detection Group Manager)

  • Primary Location: United States,Delaware,Wilmington
  • Other Location: United States,Florida,Jacksonville
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19013298


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

About Global Consumer Bank

Citi's Global Consumer Bank (GCB), a global leader in credit cards, wealth management and commercial banking, serves as a trusted partner to more than 110 million customers in 19 countries worldwide, providing financial services that enable growth and economic progress. The Global Consumer Bank operates four business lines - Branded Cards, Retail Services, Retail Banking and Commercial Banking - in three priority markets: Asia, Mexico and the U.S. Over the past few years, our business has transformed to become a simpler, leaner, focused franchise.
Citi is on a journey to become a world-class digital bank has tangibly accelerated with a mobile-first strategic focus and deployment of a new, agile operating model fostered massive improvements in the design and delivery of digital features and in the customer experience. As a result the franchise has seen significant growth in the number of digital users, mobile downloads and digital engagement.  

About the GCB Fraud Prevention Organization

The financial crimes environment continues to be challenging, with cybercrime worldwide remaining highly lucrative and criminals becoming more organized and sophisticated, making it harder to distinguish between real and fraudulent customers. To combat the agile threat, the Global Consumer Bank (GCB) Fraud Prevention organization operates leveraging an intelligence-led, threat driven model that targets fraud along the entire fraud lifecycle, enabling the integration of analysis, dissemination of information and coordination of action with speed and agility across businesses and regions.

Fraud Risk Group Manager (Cyber Fraud Detection Group Manager)

Role & Responsibilities:

The Cyber Detection role resides in GCB Fraud Prevention's Global Fraud Analytics & Model Management team, and is responsible for conducting analytics to detect, alert and escalate anomalies in portfolio performance that could be indicators of potential fraud risk through the use of statistical models, visual analytics, and data science techniques. This role is responsible for the alerting strategy globally, requiring close collaboration with various fraud prevention, operations and security functions across the bank.   

The Cyber Fraud Detection Group Manager is responsible for leading the development, maintenance and optimization of portfolio alerting processes across all regions. Key responsibilities include: 
  • End-to-end management of global alerting processes (US, Mexico, APAC) including:
    • Data analysis to detect baseline portfolio behaviors on metrics such as applications, transactions, non-monetary changes, fraud losses, disputes, impact rates, digital identifiers and online activity.
    • Testing of alert rules for volume and performance.
    • Seamless deployment of alerts, including associated tracking and reporting.
    • Continuous optimization of alerts to ensure maximum fraud detection while managing volume and minimizing false positives.
    • Continuously develop new alerts and integrate new data sources while increasing the speed at which alerts are produced by looking for faster, more real-time data sources and solutions.
  • Manage a high-performing team of 3 to 5 analysts across North America, Mexico, and Asia.
  • Partner with a variety of cross-functional teams such as Global Fraud Policy, Fraud Fusion Center (FFC) and Security Operations Center (SOC) to design effective strategies and ensure seamless execution.
  • Partner with operational risk and control teams to ensure appropriate end-to-end controls are in place and processes are working as intended.
  • Ensure integrated communication and tracking of key initiatives to key stakeholders, and prompt escalation of potential risks and issues to enable preventative and mitigating actions.
  • Partner with the Fraud Analytics Data Science function to increase sophistication of anomaly detection analytics and develop new detection models and analytical solutions.
  • Proactively plan and prioritize work according to criticality and shifting priorities/strategies, while balancing need to drive longer-term initiatives.


Education & Experience:
  • Bachelor's degree required (Master's degree preferred) in statistics, mathematics, engineering, computer science, physics, economics, or related quantitative discipline.
  • 10+ years-experience, with 8+ in fraud or risk management; experience in analytics and modeling or relevant area preferable. 5+ years people management experience (direct or indirect).
  • In-depth knowledge of the consumer financial services industry, threat landscape, fraud management concepts and practices, and performance implications of policy or strategy actions a plus.

  • Excellent quantitative and analytic skills and data-driven mindset; ability to derive patterns, trends and insights, and perform risk/reward trade-off.
  • Ability to effectively collaborate with cross-functional partners and management to define strategies that balance risk and return.
  • Excellent communicator, with ability to engage and inspire a high-performing team forward. Ability to deliver compelling presentations and influence executive audiences.
  • Effective coaching, mentoring and talent development skills; ability to identify development areas, provide sound feedback, and guide employees to action.
  • Effective cross-functional project, resource, and stakeholder management while creating/sustaining network of strong client relationships.
  • Proficient in SAS/SQL and MS Office.  Experience with programming languages (e.g. Python, R) and analytical tools (Enterprise Miner, Knowledge Studio, H2O, Tableau) and big data tools (e.g. Hadoop, Hive, Spark) highly desirable.
  • Solutions-oriented "can do" attitude, with ability to drive innovation via thought leadership while maintaining end-to-end view.
  • Extremely detail-oriented, with strong, intellectual curiosity. Ability to effectively multi-task and work in a fast-paced and evolving environment, while setting meeting high standards.