Desktop/Trade Support - CT Desktop/Trade Support - CT …

Point72 Asset Management
in Stamford, CT, United States
Permanent, Full time
Be the first to apply
Point72 Asset Management
in Stamford, CT, United States
Permanent, Full time
Be the first to apply
Desktop/Trade Support - CT
Experienced Professionals


Information Technology


A Career with Point72's Technology Team
As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company's IT infrastructure; positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.
What you'll do

The primary responsibility for this role will be to provide end user support to Point72's Stamford office. In this role you will support the infrastructure at Point72 in compliance with the established Point72 technology standards. You will also:
  • Use your analytical skills to solve technical issues for a wide variety of users from Portfolio Managers and Analysts to Senior Executives
  • Bring an in-depth knowledge of mobile device platforms to the Firm to provide best in class support
  • Demonstrate exceptional PC and peripheral troubleshooting and break /fix skills
  • Collaborate with team members to develop and provide superb customer relationship skills
  • Establish and maintain service level relationships with local and off-site technology service providers
  • Perform daily AM and PM system checks as per documented procedures and distribution of status reports
  • Be available to provide rotational, 24x7 on-call support
  • Be flexible and available for domestic and international travel
What's required
You should be inquisitive and have a desire to test your limits with new technology. You should also possess the following attributes:
  • 1-4 years of experience in a Desktop or Deskside Support role
  • Expereince working in BOTH a phone support and deskside support role
  • Attention to detail and ability to remember, record, and relay both routine and mission critical information on a consistent basis
  • Ability to interact with users across all business units
  • Proven track record of being reliable and punctual
  • Ability to operate in a fast-paced environment
  • Advanced knowledge in the following disciplines is preferred:
    • Active Directory Administration
    • Windows 10/Office 365
    • Landdesk
    • Remote desktop connection
    • Cisco phones
    • BT Turrets
    • A/V set up experience (WebX, Skype, Cisco A/V rooms)
    • MarketData apps experience is a strong plus
    • Individual trouble shooting of end user issues
We take care of our people
We invest in our people, their careers, their health, and their well-being. We want you to concentrate on success and leave the rest to us. When you work here, we provide:
  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Mental and physical wellness programs
  • Tuition assistance
  • 401(k) savings program with employer match
About Point72
Point72 is a global asset management firm led by Steven Cohen that uses Discretionary Long/Short, Macro, and Systematic strategies to invest in eight offices across the globe. We look for people who want to build a career with us - people who want to innovate, experiment, and be the best at what they do - while adhering to the highest ethical standards.
Point72 is an Equal Opportunity Employer. Point72 is committed to the principles of equal employment opportunity for all employees and applicants for employment. Point72 complies with applicable, local, state and federal laws on the subject of equal employment opportunity.