Prime Services Representative

  • Competitive
  • Greenwich, CT, USA
  • Permanent, Full time
  • Interactive Brokers
  • 24 Sep 17

Prime Services Representative

Overview

Interactive Brokers is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 25 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day (First Quarter 2017 results). At Interactive Brokers, you will be part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Interactive Brokers is expanding the Prime Services group at our headquarters in Greenwich, CT and are looking for candidates with superior client service skills and basic IT/technology knowledge in order to support institutions with complex execution or clearing needs.

Figures as of March 31, 2017. Information on the company can be found at www.interactivebrokers.com

Responsibilities

  • Act as primary service contact to IB's top-tier clients, including hedge funds, financial advisors, broker-dealers, and exchanges.
  • Build relationships and understand client needs through quality service.
  • Own and route client issues that are escalated to other departments such as Sales, Clearing, Development, and Technical Support.
  • Lead special projects in far ranging topics like feature requests, service level standards, legal/compliance, and review/audit.


Qualifications

  • Excellent communication and diplomacy skills (verbal and written).
  • Computer proficiency (Windows, Outlook, Excel) and ability to learn new (proprietary) software.
  • Basic knowledge of US equity and equity options (e.g. Puts/Calls/Spreads).
  • Industry experience in brokerage services or financial client support is a plus.

This position is located in Greenwich, CT and is accessible by MetroNorth.