Senior Director, Operations Engineering

  • Competitive
  • Denver, CO, USA
  • Permanent, Full time
  • S&P Global
  • 17 Jan 19

Senior Director, Operations Engineering

JobDescription :
S&P Global is seeking a Senior Director of Global Operations Engineering, reporting to the Global Head of Infrastructure Engineering,. This is a key senior leadership leading the team responsible for all engineering functions related to technology operations. A successful candidate will manage the delivery of key engineering standards and operations transformation objectives and will partner with all lines of business to ultimately deliver on the S&P Global vision of Next Generation Operations. This Next Generation Operations will, leveraging the power of machine learning and sound operational excellence, transform operations from reactive to predictive and employ autonomic self-healing technologies to greatly improve the availability of services S&P Global provides to our clients. This is a key leadership position with wide influence over all areas of infrastructure technology.

Key responsibilities include:

- Merging technology and application knowledge and industry best practice and experience to lead technology operations engineering initiatives
- Establish organizational engineering standards that operations requires from across the network, storage, compute, and tools towers
Use data-driven analytics and machine learning technology to transform operations from mainly manual and reactive today to predictive with the ability to automatically self-heal impacts
- Manage deployment of ITDR across the organization to achieve a goal of automated recovery between active/active data centers for all critical services
- Manage a project portfolio designed to meet organizational objectives
- Partner with technology and business leaders to ensure solutions delivered improve client service quality
- Participate in divisional strategy, vision, and best practice development and scorecard efforts
- Comfortable overseeing project portfolios owned by other towers


  • Master's Degree preferred with 12 years of experience or Bachelor's degree in Management, Computer Science, Information Technology, or other relevant degree and 15 years of industry experience
  • Experience running technology operations for infrastructure and processing services including network, storage, and compute for complex, distributed enterprises for a major firm in the financial services industry
  • 6+ years of managing large technology teams (25+ full time resources)
  • Hands-on experience in software defined infrastructure and cloud technologies
  • Expert knowledge of incident, change, and problem management
  • Skilled in all areas of IT service and operations management
  • Understanding of technology finance and total cost of service ownership
  • Prior experience transforming legacy technologies and processes required
  • Must be experienced with infrastructure automation technologies
  • Must be familiar with innovation in infrastructure services ecosystem including the network and how to apply innovations to solve unique challenges in a complex enterprise like S&P Global
  • Prior experience managing networking and engineering and operations in a large enterprise is critical to success in this role
  • Proven experience in operational excellence and prior track record of improving infrastructure availability
  • A continuous learning mind set is crucial
  • Excellent communication and analytical skills
  • Proven project management, organizational, and interpersonal skills
  • Track record of strong staff engagement and employee satisfaction improvements
  • Ability to engage and influence stakeholders on complex technology issues and project initiatives