Technical Applications Specialist

  • Competitive
  • Centennial, CO, USA
  • Permanent, Full time
  • S&P Global
  • 21 May 19

Technical Applications Specialist

JobDescription :
The Role: Technical Applications Specialist, Enterprise Technical Engineering

The Location: Charlottesville VA or Centennial CO (preferred)

The Grade: (for internal use only) G9
This program/position is limited to persons with indefinite right to work in the United States

The Team:
S&P Global Market Intelligence is seeking an expert Technical Applications Specialist to join our global Enterprise Technical Engineering team. This team partners with global Datafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration and performance tuning.

The Impact:
You will contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. As the link between the end-user and our Enterprise Data Delivery Products/Solutions, you are critical. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments.

What's in it for you?

  • Build a career with a global company
  • Partner with other product specialists and customers as a technical consultant
  • Interact directly with clients and resolve important technical issues
  • Learn the global financial markets and related content workflow needs
  • Grow and improve your skills by working on enterprise level products and new technologies
  • Experience different challenges daily

Responsibilities:
  • Be a technical product specialist for our enterprise Data Delivery solutions and provide in-depth technical assistance to clients
  • Assist in solution sizing, deployments, configurations and troubleshooting on-the-go
  • Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities
  • Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate and resolve client issues
  • Research and gain knowledge on the rapidly evolving product offerings
  • Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement
  • Involved in product strategy, roadmaps and user-acceptance testing
  • Client-side solution deployments, implementations, upgrades and migrations
  • Be the voice of the customers for product enhancements

What We're Looking For:

Core Qualifications
  • Degree in Computer Science, Information Systems or equivalent experience
  • Excellent communication skills (verbal, written and presentation)
  • Proven technical troubleshooting and problem solving skills, resourcefulness, attention to detail, quality and follow-through
  • Technical product support or technical sales experience
  • Confident and energized leading client-facing technical discussions
  • Experience with software deployments & configuration
  • Windows and Linux operating system knowledge
  • SQL query skills
  • Experience with cloud environments (AWS, MS Azure and/or Google Cloud)
  • Solid knowledge of AWS (EC2, RDS/Aurora) environments
  • Sizing, standing-up and deploying software and databases in AWS a PLUS
  • Self-starter with ability to keep pace with rapid changes in evolving technologies

Highly Desired Knowledge, Skills & Experience
  • Finance related experience or degree
  • Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.)
  • SQL Server, Oracle, PostgreSQL and/or MySQL a PLUS
  • Windows services and/or Linux daemon processes
  • Windows system administration/security
  • Linux administration/security
  • Database administration
  • FTP Protocols (FTP, SFTP, FTPS, etc.) & features/commands
  • Proxies (HTTP/FTP)
  • Network & Security Protocols
  • Open source / evolving databases
  • Product strategy and product development lifecycles (agile/scrum)
  • Data integration concepts & techniques
  • Data modeling, big data & alternative/unstructured data

About S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person's ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.