Commercial Loan Servicing Vice President/Manager Commercial Loan Servicing Vice President/Manager …

Cathay Bank
in South San Gabriel, CA, United States
Permanent, Full time
Be the first to apply
Cathay Bank
in South San Gabriel, CA, United States
Permanent, Full time
Be the first to apply
Commercial Loan Servicing Vice President/Manager
Menu VP, Commercial Loan Servicing Manager Rosemead, CA, USA Req #701 Wednesday, November 20, 2019

About Cathay Bank
More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, weve expanded along with our customers. Today, were a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland,Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

Whats Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about whats to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to whats next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. Were excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bankand be energized by whats possible for your career!


Provides leadership and supervision for the Commercial Loan Servicing Staff and all functions within the Commercial Loan Servicing group. Ensures smooth department operations for servicing all commercial loan products including but not limited to booking, payment and advance processing, participation loan transactions, payoff requests, billing and general core system maintenance. Supports the goals of the Bank and department.


Management of Commercial Loan Servicing staff and all daily functions performed by the group.

Maintain the loan portfolio in the core banking system (FIS) and to ensure accurate and compliant servicing.

Maintains and services a loan portfolio of approximately $11 billion by managing the timely accounting and servicing (booking through pay-off) of all commercial loans (new and renewals; commercial, international, real estate, participation; SBA, etc.).

Evaluate and develop process improvement, deployment of automation and efficiency in the support of Department initiatives. Work with Bank stakeholders to evaluate and implement initiatives and efficiencies in support of the Banks strategic directives.

Ensure staff is trained and on all daily commercial loan system and general ledger input to ensure commercial loan system integrity.

Provide cross training on department functions to increase staff skillset and knowledge in support of staff promotion, transfers or absences.

Manage risk by establishing and maintaining effective quality assurance processes to ensure high quality loan portfolio

Analyze processes and workflows to enhance efficiencies, timeliness, and appropriate segregation of duties. Designs solutions and implements changes to increase the efficiency and workflow.

Creation and on-going maintenance of departmental policies and procedures, including adherence by staff.

Direct and ensure compliance with various regulatory, investor, governmental, and corporate requirements

Ensure exceptional internal and external quality customer service

Participate in compliance, auditing, and other related enterprise-wide initiatives

Establish and maintain service level standards for team with metric reporting and accountability measures.

Coordinate all business disaster recovery functions

Liaison with Core Vendor on system functionality, enhancements

Provides bank-wide guidance and training to all lending staff to increase knowledge of proper and standard loan accounting.

Provide department scorecard and management reports.

Communicates clearly and effectively with all levels of positions (subordinates through senior managers).

Participates in development of new loan products, software review, and special projects including mergers with other banks and conversion of loan data and processes.


A BS or BA degree from an accredited University preferred.

Minimum 7 to 10 years of experience managing a commercial loan servicing department at a mid-size or large lending institution.

Extensive background of all aspects of commercial loan servicing.

Hands-on experience of a windows-based loan accounting system.

Experience with FIS IBS Insight and loan accounting systems preferable but not required.

Strong leadership and staff management skills including performance management and setting of job requirements and expectations.

Strong knowledge of regulatory and compliance requirements for proper loan accounting and understanding of applicable California and Federal law and regulations pertaining to loan operations.

Ability to manage, prioritize, plan, and develop strategic plans for the department.

Demonstrated project management, organizational and analytical skills.

Strong verbal and written communication skills.

Strong customer service skills; strong personal attributes to complete goals and resolve issues in a competitive and changing environment.

Highly proficient in all of Microsoft Office Suite.

Cathay Bank is an equal opportunity employer. It is the Banks policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Click here to view the EEO is the Law poster in English.

Click here to view the EEO is the Law supplement in English.

Clic aquí para ver la EEO es la Ley póster en español.

Clic aquí para ver la EEO es la Ley suplemento en español.



Other details
  • Pay Type Salary
  • Rosemead, CA, USA
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