Manager, Design,Operations Manager, Design,Operations …

Svb Financial Group
in Santa Clara, CA, United States
Permanent, Full time
Be the first to apply
Svb Financial Group
in Santa Clara, CA, United States
Permanent, Full time
Be the first to apply
Manager, Design,Operations
Manager, Design Operations Manager, Design Operations About SVB: Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next. In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale. About the Role: The Design Operations Manager is an integral part of the design team and a driving force behind optimizing and scaling processes to improve efficiency and turn our teams into high-performing powerhouses. The ideal candidate is:
  • An equally organized and creative professional who is deeply passionate about building human-centered experiences and the power of strategic design
  • Able to enhance organizational processes and improve quality, productivity and efficiency in a fast-paced, creative environment with a keen attention to detail
  • Experienced in developing and managing large-scale programs and multi-track projects for digital product and/or service experiences
  • Capable of guiding and managing the full design process from framing/reframing problems to conceptual design through delivery
  • Comfortable with ambiguity and knows how to move toward the right solution as part of a team.
Once here, you will:
  • Manage design programs and projects on time and on budget in a fast-paced environment.
  • Drive the operational strategy of our design team, including structure, culture, resources planning, budgets, tools/software and process.
  • Partner with Design leadership in establishing operational processes, standards and best practices to improve cross functional collaboration, workflows, project estimation, and resourcing
  • Work to improve the Design process and ensure alignment with key business objectives by proactively identifying operational requirements, assess risks, and resolve issues
  • Support Design leadership to establish an environment and culture where designers can recognize and reach their highest potential
  • Partner with Design leadership to scope new initiatives. Coordinate and prioritize initiatives and resources
  • Manage changes to scope, design, and delivery schedules
  • Own and optimize the day-to-day workflow of the Design team, identify key milestones and resolve roadblocks that hinder team progress
  • Support project teams to create short-term recommendations and future state visions that align with broader product strategy and create impact for the business 
  • Improve the flow of information between the Design, Engineering, Data, Customer Support and User Research teams to ensure decisions are informed by user driven data
  • Establish and maintain program status summaries and experience metrics
  • Organize and ensure appropriate communication of status, issues, forecasts, etc. to stakeholders
  • Hire, mentor and coach a talented Design team
  • Monitor and balance overall project(s) health and team satisfaction over time.

What youllbring:

  • A strong portfolio of work exemplifying yourexperience leading and optimizing the operation of design teams and complexdesign systems

  • Excellent organizational, communication, problemsolving, and collaboration skills

  • Experience supportingteams in full life-cycle design projects, delivering on multiple projects invarious stages of the product lifecycle in a fast paced, dynamic environment

  • A knowledge of current web technology capabilities andcross-device considerations

  • An ability to communicate respectfully whenchallenging assumptions and tactful style when receiving feedback

  • The confidence and natural storytelling ability tocreate engaging presentations and stellar communication skills to share-outresearch and analysis learnings clearly and effectively to other productexecutives and leaders across the organization

  • Experienceworking in and an understanding of an Agile development environment

  • 7+ years professional experience and substantialexperience in Design Operations or Program Management experience on a productor digital design team as an Individual Contributor at a design agency

  • A background in the financial services industry is preferred
  • A Bachelors or Master's Degree in the study of designincluding one of the following: Design, Operations Management, HCI, or equivalentproject/portfolio experience (preferred)

  • Sincerity and a sense of humor

Join us at SVB and be a part ofbringing our clients world-changing ideas to life.

Primary Location: United States-California-Santa Clara
Work Locations:
Job: Banking Products
Organization: SVB Financial Group.
Schedule: Full-time
Job Posting: Feb 3, 2020, 9:28:17 PM
Travel: Yes, 10 % of the Time