Client Service Operator- Associate

  • Negotiable
  • Santa Ana, CA, USA
  • Permanent, Full time
  • Deutsche Bank - US
  • 15 Feb 18 2018-02-15

Job Title: Client Service Operator Corporate Title: Associate Location: Santa Ana, California

About Deutsche Bank

A Passion to Perform is what drives us. More than a claim, this describes the way we do business. We're committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level, agile minds are rewarded with competitive pay, support and opportunities to excel.


Fund Services - Alternatives (AFS) comprises of three products: Fund of Hedge Funds, Hedge Fund Administration and Private Equity and Real Estate Fund Administration. We have a proven track record in global fund administration and custody, drawing on our extensive accounting, operations, compliance and technology experience. AFS has offices in 10 cities around the globe and provides access to the expertise to over 1,100 professionals in 30 locations providing banking services, custody services and administrative solutions.

We are looking to hire a Client Service Manager for the Fund of Hedge Funds Custody Operations Team in Santa Ana, CA.


  • Review transfer, subscription and redemption forms to administrators for investment trading
  • Closely monitor trade settlements, including following up with administrators for trade confirmations
  • Review asset profiles in the trade order management system for new assets
  • Assist in the training and development of new employees
  • Escalation point for clients, who are fund of hedge fund managers
  • Review cash account and wire funds
  • Review a monthly reconciliation report and quarterly statement of holdings
  • Responsible for maintaining and improving client relationships
  • Attend client visits, as necessary
  • Provide operational updates to Santa Ana Operations Head and the Head of FOF Custody
  • Assist the client integration team for the onboarding of new clients
  • Regular and ad-hoc management reporting

Management Scope: None


  • College Degree (Business degree preferred)
  • Previous Years of related industry experience
  • Prior Hedge Fund, Transfer Agency, Fund of Fund experience highly preferred
  • Detail oriented with the ability to multi-task
  • Professional demeanor with strong work ethics
  • Excellent organizational and time management skills
  • Must be self-motivated and be able to work independently
  • Strong computer skills (Windows NT, MS Word and Excel)
  • Excellent communication, written and interpersonal skills