Client Service Representative Client Service Representative …

Boston Private Bank Trust Company
in San Mateo, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Boston Private Bank Trust Company
in San Mateo, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Client Service Representative
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  • Client Service Representative - San Mateo office Job Locations US-CA-San Mateo Posted Date 1 day ago(9/20/2019 3:56 PM) Job ID 2019-2212 # of Openings 1 Category Banking
  • Overview

    The Client Service Representative position in our San Mateo office requires a high level of client interaction in providing exceptional sales and service. Responsible for following established policies and procedures to resolve customer requests. The Client Service Representative will identify cross-selling opportunities and make appropriate referrals as well as provide assistance to Office Manager for operational and compliance tasks in the day to day operations of the office. 

    *Monday through Friday - No nights or weekends required

     *Great work/life balance

     *No sales goals

    Responsibilities

    Sales & Service

    • Promote service excellence by modeling exceptional client service characteristics to retain and build existing relationships with clients.
    • Meet and exceed sales and service goals and objectives.
    • Respond to difficult or complex product and service inquiries from clients, team members and business partners.
    • Build internal and external relationships through exceptional problem solving, ownership and follow-through.
    • Model exemplary client service behaviors.

    Internal Operations

    • Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and or experiences, in partnership with more experienced staff.
    • Ensure compliance with all Federal, State and local laws as well as BPB&TC policies and procedures.
    • Ensure accurate and timely processing of platform transactions.
    • Assist in all office operations with platform and teller processing.
    • Oversee all operations procedures pertaining to the ATM
    • Other duties as required.
    Qualifications
    • Degree preferred, not required
    • 1+years’ experience in retail banking
    • Superior client service skills
    • Cross Selling Skills
    • Strong communication skills – oral and written
    • Organization Skills
    • Systems & Technical Knowledge including Microsoft Word, Excel, PowerPoint and Access

    Monday through Friday, no weekends

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