Services Desk Technician Services Desk Technician …

in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Services Desk Technician
54262 ApplyButton Widget Job Field Widget

As a Managed Services team member, you will work directly with clients on maintaining and enhancing their current NetSuite solution through support related tasks and requests.

  • Ensure completion and resolution of client related tasks, submitted to RSM

  • Triage submitted tasks to identify resolution timeframes for bug fixes and system changes

  • Provide resolution services based on your own skills and aptitude

  • Escalate tasks or enhancements to other RSM NetSuite team members with either specialized skills and/or familiarity with the client’s environment and business processes, if necessary

  • Provide know-how assistance to client’s, including navigation and saved search creation

  • Take a hands-on approach to troubleshooting

Basic Qualifications:

  • Bachelor’s degree in Accounting, Computer Science or related field required

  • Multiple years of functional experience with NetSuite financial applications/services as either a consultant or administrator

  • Experience in gathering requirements (and implementing) for Record to Report, Order to Cash and Procure to Pay Modules

Preferred Qualifications:

  • Prior work experience in the accounting field and knowledge of general accounting principles is preferred

  • Knowledgeable in relational database architecture and methods including hands-on experience in developing SQL queries desired

  • Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously

  • Must be a team player and be able to effectively interact with staff at all levels of the firm

  • Strong conceptual, analytical and problem solving skills

  • Excellent client skills and customer relationship management skills

  • Solid understanding of business and information technology processes

  • Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms

  • NetSuite Certified Administrator and/or Consultant

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Text/HTML Job ID: Job Field Widget req14117 Text/HTML Line of Business: Job Field Widget Consulting Services Text/HTML SubFunction: Job Field Widget TC BA NetSuite Managed App Svc Text/HTML Job Type: Job Field Widget FullTime Text/HTML Req #: Job Field Widget req14117 Text/HTML Location: Job Field Widget San Francisco, CA US Text/HTML Region: Job Field Widget West Region Text/HTML Job Category: Job Field Widget Business Consulting/Technology Text/HTML Employment Type: Job Field Widget Experienced Text/HTML Degree Required: Job Field Widget Bachelor Text/HTML Travel: Job Field Widget Yes ApplyButton Widget Social Sharing
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