Manager, Client Reporting/Performance

  • Competitive
  • San Francisco, CA, USA
  • Permanent, Full time
  • BNY Mellon
  • 15 Oct 18

Client Reporting, Performance - M1 Supervises a small team responsible for monitoring and reporting on client portfolio performance. Manages the performance of assigned staff and the maintenance of trade platform utilized by clients. Contributes to the operating protocols for monitoring client portfolios and provides guidance to staff and clients on products. Adapts departmental plans and priorities to ensure staff have required resources to execute their assigned activities. Serves as an escalation point for Client Reporting and Performance staff responding to client and operational issues. Tracks and reports on team performance. Coaches and guides assigned staff on improving the client experience.

Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a team of Client Reporting and Performance support staff. Responsible for the supervision of team members and coordination of resources. Sets daily priorities to meet operational objectives.

Qualifications


Bachelors degree or the equivalent combination of education and experience is required. 4-5 years of total work experience with at least 0-1 years of management preferred. Experience in trading or brokerage preferred. Applicable local/regional licenses or certifications as required by the business.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

As one of the world's leading investment management organizations and one of the top U.S. wealth managers, BNY Mellon Investment Management combines agility, insight and scale to create and deliver strategies and solutions to address our clients' needs. Encompassing BNY Mellon's investment management firms, wealth management organization and global distribution teams, we draw on deep expertise to collaborate with clients and tailor our best ideas and resources to meet their specific needs. We pride ourselves on providing dedicated service through our network of global professionals who have a deep understanding of local requirements. With our extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management is dedicated to helping clients reach their goals.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.