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Global Account Manager - TMT

Standard Chartered Bank San Francisco, United States
Posted 13 days ago Permanent Competitive
Job Summary
  • Drive origination and relationship development for TMT clients and prospects within Global Banking in the US including supporting Segment Head in setting overall sector strategy
  • Develop and maintain a deep understanding of client needs and the markets within they operate
  • Direct partners including RAMs, FAMs, Client Managers, ARMs, Credit Analysts and product specialists to deliver client strategy for select TMT client portfolio
Global Account Manager ("GAM") will proactively market and manage existing and prospective clients within the Technology, Media and Telecom (TMT) segment to achieve revenue and return targets.
GAM will:
  • Know the customer best
  • Provide access and influence with client's key decision makers
  • Identify and qualify opportunities to optimally satisfy client needs and meet our objectives
  • Co-ordinate resources internally to execute delivery to clients
  • Highlight and assist in addressing credit risk and compliance related concerns
  • Assume responsibility for general account management discipline
  • Provide all necessary support to all relevant internal functions as it relates to their role on the client portfolio
  • Exemplify the values of the Group in all undertakings
Global Account Manager
  • Acquired international expertise and market knowledge (with a proven track record) to be able to support complex global cross-border relationships and transactions.
  • Has dialogue and regular access to the key decision makers for bank mandates at each Client Group.
  • Elevates the SC profile with the Client.
  • Develop individual Client and Industry business strategy plans to ensure that revenue and return targets are achieved.
  • Responsible for deepening existing client relationships as well as originating new opportunities.
  • Has accountability for identifying and on-boarding relationships with key new prospective clients in the TMT portfolio.
  • Works closely with product partners to tailor solutions/existing products to meet individual customer needs.
  • Acts as a conduit of information on customer preferences, specific product feedback and future product requirements to product management colleagues.
  • Provides feedback to sales and product management colleagues on efficacy of marketing strategies and tactics, and customer experience of the products and services offered.
  • Works closely with counterparts in other countries to ensure a consistent approach to client management, marketing, and product positioning in the regions/countries.
  • Manages credit quality standards through effective management of risk according to SCB policies in place.
  • Responsible for developing, communicating and delivering the TMT strategy together with the TMT Segment Head.
  • Deep knowledge of the TMT industry vertical, key trends and developments.
  • Sharing of best practices.
Financial Management
  • Support IC and CIB Regional Head in meeting overall budget objectives
People and Talent
  • Develop individuals within the TMT team to ensure effective succession planning and secure the future growth of the business.
Governance, Risk Management & Compliance
  • Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes.
  • Implementation of Global standards of risk and control, systems and processes (including compliance)
  • Readiness of local infrastructure in line with Global standards to support current and planned business volumes.
  • Ensure KYC and compliance standards are implemented to Group requirements and Operational Risk compliance is ensured.
Customer & Franchise Management
  • Provide the strategic leadership with clients, particularly in originating and closing large transactions.
  • Manage global origination activity for TMT Client Relationships.
  • Identification of customer opportunities, both in-country and globally.
  • External communication including media
Corporate Governance
  • AML and client appropriateness - ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
  • Good relationship with regulators with ability to contribute and where possible influence policy formulation. Keep abreast of all the changes in the global environment and give the regulators a good feel of IC North America strategy and what we are trying to achieve.
  • To ensure adherence to proper conduct and professional behavior within team and enforcement of disciplinary action on deviation from such desired behavior.
Risk Management
  • Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified. Coach and manage the juniors on the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational and ethical risks
  • Embed the Group's values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among team members.
  • Ensure that Risk Management matters that are brought to job holder's attention are subject to direct remedial action and/or ensure adequate escalation to Manager, Regional / Country Banking Heads and Group/governance committees, as appropriate
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct .
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Associated Member of SCSNA
  • Support the US TMT Fintech team and Head of TMT to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • As an Associated Member of Standard Chartered Securities North America LLC., (SCSNA), a FINRA Member Firm, comply, where applicable, with the letter and spirit of those rules and regulations and associated firm policies and procedures which collectively govern both the business and personal activity of SCSNA and its employees
  • Ensure proper, timely and accurate response for purposes of satisfying Associated Member obligations not limited to U-4 reporting, continuing education, disclosure of personal accounts and outside business activities, gifts and entertainment and response to regulatory inquiries
  • Where necessary, take immediate and appropriate action, according to firm policy and procedure, when compliance and/or regulatory issues, including conflicts of interest, are identified or arise
Key stakeholders
  • Regional Account Managers
  • Field Account Manager (in-country)
  • Various Product Partners
  • Risk and other functional teams (Legal, Compliance, etc.)
In Country
  • CIB Regional Head
  • TMT Segment Head
  • Transaction Banking
  • Financial Markets
  • Corporate Finance
Global & Country Operations, Risk, HR, Finance and other Support Groups
  • Clients - existing and new
  • Regulators
  • Competition
Other Responsibilities
  • Embed Here for good and Group's brand and values in Americas/Client Coverage team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
  • Bachelor's degree in Business / Engineering
  • Ideally 10+ years experience in banking or other relevant environment
  • High level strategic capability with deep client insight and ability to add strategic value to clients. Also able to see future trends and impact on the business. A deep understanding of corporate finance and relevant TB and FM products.
  • Confidence, maturity and balance in business and interpersonal dealings.
  • Business judgment including both Credit & Business risk assessments.
  • Broad knowledge of banking practices and banking regulation.
  • Strong leadership ability to manage and motivate a culturally diverse team.
  • Good analytical, research, negotiating and decision-making skills.
  • Ability to market and establish client relationships at the most senior of levels.
  • Credibility and confidence to be able to manage, deliver within and handle a matrix organization.
  • Strong communicator at all levels of the organization - internally & externally.
  • Strong Knowledge of financial markets both generally and in the developing world.
  • Excellent interpersonal skills with ability, in light of client portfolio to communicate at all levels and with a variety of nationalities.
  • Administrative and leadership/supervisory skills, including good organization, planning and co-ordination skills.
  • The ability to express oneself clearly in writing and verbally, and to use a high degree of initiative.
  • Series 79 - Investment Banking Representative Exam
  • Series 63 - Uniform Securities Agent State Law Exam
  • Risk & AML certified as stipulated by Bank policy
  • English
Role Specific Technical Competecies
  • Account Management
  • Business Markers
  • Cross-Selling
  • Financial Risk Management
  • Financial Statement Analysis
  • Knowledge of Customers
  • Knowledge of Product Line
  • Prospecting
  • Regulatory Environment - Financial Services
  • Sales Tasks and Activities
  • Selling
  • Understanding Customer Needs
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Expected annual base pay range for the role is $198,400 to $248,000. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations.
Visit our careers website
Job ID  2300017479
London, United Kingdom
85000 Employees Corporate Banking
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our ...
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