Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top-ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

You'll join our Operations team, partnering closely with colleagues across the office to deliver an exceptional workplace experience. In this highly collaborative role, you'll work with employees, clients, recruits, visitors, building management, and external vendors to ensure our office operates efficiently while supporting a wide range of business priorities and client engagements.

WHERE YOU'LL FIT WITHIN THE TEAM

As our Office Services Coordinator, you'll play a central role in creating a seamless, high-quality in-office experience for employees, clients, recruits, and visitors. You'll oversee day-to-day office operations, facilities and vendor management, café operations, and office initiatives while coordinating logistics for client-facing and internal meetings. This role combines operational excellence, customer service, and project management to ensure our office runs smoothly every day.

This is a full-time, in-office position, Monday through Friday. Flexibility to occasionally work early mornings or evenings is required to support client events, workshops, and urgent operational needs.

WHAT YOU'LL DO

• Coordinate day-to-day office services and facilities operations, including submitting maintenance requests and managing vendor relationships.
• Prepare and submit monthly office services reports, payment reconciliations, and chargebacks accurately and on time.
• Manage office services expenses and support budget tracking and reporting.
• Coordinate access badge administration, including programming, activation, deactivation, audits, and inventory management.
• Support onboarding and office transfers by preparing building access and visitor system credentials.
• Manage café operations, including inventory, ordering, vendor coordination, budget tracking, and identifying cost-saving opportunities while maintaining service quality.
• Participate as a member of the Life Safety Team and complete required emergency response training.
• Lead biannual office cleanup initiatives, coordinating vendors, communications, furniture disposal, and project execution.
• Manage client events and workshops from planning through execution, including room setup, audiovisual coordination, catering, vendor management, and post-event activities.
• Develop and maintain standardized event playbooks, runbooks, and checklists to improve operational consistency.
• Coordinate logistics for recruiting events and office milestone celebrations in partnership with the Recruiting team.
• Maintain the office programming calendar with Operations leadership, coordinating schedules and key office activities.
• Support cross-office initiatives, pilots, and special projects.
• Share operational best practices with Office Services teams across the region.

ABOUT YOU

We're looking for someone who enjoys creating exceptional workplace experiences and thrives in a fast-paced, service-oriented environment.

Required Qualifications

• Bachelor's degree required; alternatively, a minimum of five years of relevant experience in office services, facilities management, or project coordination.
• Previous experience in a demanding, customer service-oriented environment, ideally within professional services.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, and Word).
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Excellent interpersonal and communication skills with a polished, professional approach.
• Demonstrated customer service mindset and responsiveness.
• Ability to work independently with minimal supervision.
• Dependable, reliable, and able to remain composed under pressure.

Preferred Qualifications

• Experience using project or program management tools such as Asana, Trello, or similar platforms.

WORKING ARRANGEMENTS

• This is an in-office role based in San Francisco, California, Monday through Friday.
• Flexibility to work occasional early mornings, evenings, and overtime as business needs require.
• Ability to lift and move up to 25 pounds.

U.S. Compensation Information

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best-in-class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

In California, the good-faith, reasonable annualized full-time salary range for this role is between $66,250 - 79,500. Placement within this range will vary based on several factors including, but not limited to, experience, education, licensure/certifications, training, and skill level.

• Annual discretionary performance bonus.
• This role may also be eligible for other elements of discretionary compensation.
• 4.5% 401(k) company contribution, which increases after three years of service and is 100% vested upon start date.

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection, and stability in the areas most important to you and your family.

• Bain pays 100% of individual employee premiums for medical, dental, and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck.
• Generous paid time off, including parental leave, sick leave, and paid holidays.
• Fully vested 401(k) company contribution.
• Paid life and long-term disability insurance.
• Annual fitness reimbursements.