Area Product Specialist Area Product Specialist …

Costar Group
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Costar Group
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Area Product Specialist
Product Specialist - San Francisco Bay Area US-CA San Francisco/en-US/CoStarCareers/job/US-CA-San-Francisco/Product-Specialist---San-Francisco-Bay-Area_R21349/applyProduct Specialist - San Francisco Bay Area

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Job Description

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OVERVIEW

At CoStar, were in the business of equipping our clients with what they need to succeed.

We create opportunity through a combination of reliable tools, resources, and deep understanding on over 5 million commercial real estate properties in todays market. Our sales teams help our clients find relevant information, meet the right people, and make the deals that are critical to their success.

Join us in representing CoStar, the undisputed leading provider for commercial real estate data, analytics and market intelligence.

As a CoStar Product Specialist you will be responsible for managing the success of our Commercial Real Estate (CRE) clients by nurturing and helping each account grow. You will work hand in hand with our sales teams to ensure that our clients have the most update to date training on the CoStar suite of services, as well as effectively communicate and promote client listings through our full suite of services and websites.


RESPONSIBILITIES

  • Understand the value of CoStars products and pricing as well as competitive offerings and articulate CoStars benefits in a manner meaningful to the customer
  • Teach customers unique insights about how to best compete in the marketplace leveraging CoStar products, demonstrating the value proposition
  • Deliver high customer service and maintain high client retention through quarterly client visits, trainings, and proper on boarding of new customers
  • Provide 1:1 Training to encourage long term active users
  • Produce and deliver quality presentations to Sr. Executives at the client site to showcase customer growth, market trends, and product maturity
  • Conduct 20 Face-to-Face trainings, webinars, and meetings with clients per week
  • Respond to customer escalations quickly, inspiring confidence in service and customer loyalty
  • Promote and drive attendance to market advisory meetings
  • Manage a renewal pipeline and monthly renewal forecast as well as activity tracking within CoStars proprietary CRM application
  • Take an active role in capturing client rental/sales listings
  • Update lease and sales comps details and pipeline projects

QUALIFICATIONS

  • Two or more years of successful account management, customer service or customer training experience, preferably from leading software as a service (SaaS), business intelligence or technology based companies
  • A strong record of providing outstanding customer service in prior roles
  • Bachelors degree or equivalent experience in Account Management

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to learn and perform virtual demonstrations of our products and services
  • Track record of building and maintaining strong client relationships and closing new/additional business
  • Ability to be flexible and adapt to changing situations at a high growth company

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Posted 2 Days AgoFull timeR21349

Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces.

CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen.  We help our clients make smart investments and decisions.  Eighty-three percent of the nations commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions.

We also help create lasting experiences through our family of marketplaces.  In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nations #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes.  LAND.com connects landowners to their perfect properties, spots and open spaces.  BizBuySell allows small business owners to bring their dreams to life.  And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties. 

Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable  accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to .

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