Tier 1 Help Desk Tier 1 Help Desk …

Costar Group
in San Diego, CA, United States
Permanent, Full time
Be the first to apply
Costar Group
in San Diego, CA, United States
Permanent, Full time
Be the first to apply
Tier 1 Help Desk
Tier 1 Help Desk US-CA San Diego/en-US/CoStarCareers/job/US-CA-San-Diego/Associate-Systems-Support-Help-Desk_R23737/applyTier 1 Help Desk


Job Description


Associate Systems Support Specialist – San Diego, CA


We are looking for an Associate System Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the first point of contact for internal IT information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, internet connectivity, and other issues in a timely and professional manner via telephone, email, remote tools, and hands-on support.

Excellent customer service should be your motto. You are a self-starter, problem solver, and excellent communicator. You can clearly explain troubleshooting steps over the phone to customers and are willing to adjust your explanation as needed to resolve issues quickly. You can juggle multiple projects at once, with frequent follow up to the customer. This position is tier 1 IT tech support, with opportunities to move up in our quickly growing company.


  • Provide guidance, assistance, coordination, and follow up on customer questions, problems or malfunctions of all systems applications, hardware, and software installed and maintained by the company.
  • Participate in telephone support for approximately 6 hours a day. You will be working with other coworkers on phone shift to provide support to users in offices across the US via remote assistance tools.
  • Document problems and solutions in the Service Desk ticketing system
  • Inform management of potential problems and identifies problem trends
  • Assist with hardware installs and peripheral components such as monitors, keyboards, printers, hard drives etc.
  • Install, configure, maintain, and upgrade computer hardware and software as needed
  • Provide support for audio-visual systems including repair and/or replacement of projectors, etc.
  • Provide videoconference system support
  • Assist the telecom team with phone support
  • Any other duties and special projects as assigned


  • Bachelor's degree from an accredited college
  • At least 1 year of experience in IT or at a Service Desk
  • Basic experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
  • Ability to lift/move equipment up to 50 lbs


  • Basic experience supporting mobile devices such as iPads, iPhones, etc.
  • Basic experience imaging computers
  • IT certifications or IT-related bachelor’s degree is a plus


Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.


Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Commuter and parking benefits
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
  • Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group:

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position.


CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Posted 4 Days AgoFull timeR23737

Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces.

CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate – delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen.  We help our clients make smart investments and decisions.  Eighty-three percent of the nation’s commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions.

We also help create lasting experiences through our family of marketplaces.  In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America – collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nation’s #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes.  LAND.com connects landowners to their perfect properties, spots and open spaces.  BizBuySell allows small business owners to bring their dreams to life.  And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties. 

Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable  accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to .

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