Service Representative Service Representative …

LPL Financial
in San Diego, CA, United States
Permanent, Full time
Be the first to apply
Competitive
LPL Financial
in San Diego, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Service Representative
Service Center Rep II San Diego/en-US/External/job/San-Diego/Service-Center-Rep-II_R-007959/apply

Job Description:

The primary role of an IFS Service Center Representative II is to support an in-bound call center team dedicated to servicing the needs of our end investors that do not have an active advisor assigned to their account. You will support internal employees by working together to provide a group of LPL Financial customers with world-class service. Assisting in answering questions from Service Professionals will be a high priority.

ESSENTIAL FUNCTIONS:

  • Answer incoming calls per from end clients
  • Handle elevated or complex calls and take ownership of resolution
  • Own inquiries and see them through to a timely resolution
  • Participate in Queue watch to ensure staff has support with issues
  • Assist in leading team meetings and huddles as needed
  • Refer clients that are seeking financial guidance on their account to our internal team of IFS Advisors
  • Assist in onboarding new team members and provide coaching to Service Professionals
  • Receive feedback from Service Professionals to facilitate process improvements and identify training opportunities
  • Other projects as deemed necessary by management

OTHER JOB DUTIES:

Build Relationships with Service Escalation Team and Business Consultants to assist in resolving end client escalations.

JOB REQUIREMENTS:

MINIMUM EDUCATION REQUIRED:

  • Bachelor's degree preferred

MINIMUM EXPERIENCE REQUIRED:

  • 1-2 years of previous customer service experience
  • 1-2 years of financial services experience, investment services preferred

LICENSES/CERTIFICATIONS PREFERRED:

  • FINRA licenses preferred

SOFTWARE/SYSTEMS SKILLS REQUIRED/PREFERRED:

MS Office, BETA, ClientWorks, MMT, Seibel, Documentum

  • Strong client focus
  • Ability to provide effective feedback
  • Excellent verbal and written communication skills
  • Strong work ethic

Excellent organizational skills

About LPL Financial:

LPL Financial is a leader in the retail financial advice market and the nations largest independent broker/dealer*. We serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. LPL and its affiliates have more than 3,700 employees with primary offices in Boston, Charlotte, and San Diego. 

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees.  

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.   

Join the LPL team and help us make a difference by turning lifes aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE 

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

Posted 2 Days AgoFull timeR-007959

As the nations leading independent broker-dealer*, we offer an

integrated platform of proprietary technology, brokerage, and

investment advisor services to more than 14,000 financial

advisors and approximately 700 financial institutions, enabling

them to help their clients turn life's aspirations into financial

realities. We also support more than 4,000 other financial

advisors with customized clearing solutions, advisory

platforms, and technology.

Weve told you what we do for our customers, but what can we

do for you? 

Well provide you with a work environment that encourages your

creativity and growth, a leadership team thats supportive and

responsive, and the opportunity to create a career that has no

limits, only amazing potential.

*As reported by Financial Planning magazine, June 1996-2017,

based on total revenue.

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