Help Desk Specialist Help Desk Specialist …

Help Desk Specialist Associate Systems Support Specialist/Help Desk US-CA San Diego/en-US/CoStarCareers/job/US-CA-San-Diego/Associate-Systems-Support-Specialist-Help-Desk_R23012/applyAssociate Systems Support Specialist/Help Desk

<br>

Job Description

<br>

Associate Systems Support Specialist – CoStar Group – San Diego, CA

OVERVIEW

CoStar Group provides industry professionals and consumers of commercial real estate and apartments with critical knowledge to explore and complete transactions by offering the most comprehensive, timely and standardized information on commercial real estate and apartments and the right innovative tools to be able to effectively utilize that information.

We are looking for an experienced System Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution.  This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support. Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can juggle multiple projects each urgent and competing for your time.

RESPONSIBILITIES

• Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools
• Document problems and solutions in the Service Desk ticketing system
• Inform management of potential problems and identifies problem trends
• Create and maintain computer images
• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide support for audio-visual systems including repair and/or replacement of projectors, etc.
• Provide videoconference administration and support.
• Maintain and support local telecom system
• Any other duties and special projects as assigned

BASIC QUALIFICATIONS

• Bachelor's degree from an accredited college in IT or a related field of study
• At least 2 years of experience in corporate IT or Service Desk.
• Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
• Ability to lift/move equipment up to 100 lbs

PREFERRED QUALIFICATIONS

• O365 Admin experience
• Experience supporting mobile devices such as iPads, iPhones, etc.
• Experience implementing TCP/IP at the workstation level

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHATS IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group:

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position.

<br>

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Posted 7 Days AgoFull timeR23012

Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces.

CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate – delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen.  We help our clients make smart investments and decisions.  Eighty-three percent of the nation’s commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions.

We also help create lasting experiences through our family of marketplaces.  In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America – collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nation’s #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes.  LAND.com connects landowners to their perfect properties, spots and open spaces.  BizBuySell allows small business owners to bring their dreams to life.  And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties. 

Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable  accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to .