Customer Service Representative Customer Service Representative …

Wolters Kluwer
in Sacramento, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Wolters Kluwer
in Sacramento, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Customer Service Representative
Customer Service Representative USA-CA-Sacramento-Capitol Mall/en-US/External/job/USA-CA-Sacramento-Capitol-Mall/Customer-Service-Representative_R0010414/apply is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Within Wolters Kluwer, contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions.

Responsibilities:

  • Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations

  • Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders

  • Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide

  • Develop and maintain knowledge of the department, company and industry as a whole

  • Develop the ability to promote additional CT offering to meet customer needs

  • Manage financial transactions

  • Participate in organization activities to meet or exceed company objectives while representing Wolters Kluwer within the industry

Qualifications:

  • A minimum of one year of customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Experience generating add-on sales revenue preferred

  • Strong analytical and problem solving skills, along with excellent organizational, time management and multi-tasking skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Posted TodayFull timeR0010414

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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