Within Wolters Kluwer, contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions.
Responsibilities:
Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations
Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders
Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide
Develop and maintain knowledge of the department, company and industry as a whole
Develop the ability to promote additional CT offering to meet customer needs
Manage financial transactions
Participate in organization activities to meet or exceed company objectives while representing Wolters Kluwer within the industry
Qualifications:
A minimum of one year of customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Bachelor's degree from an accredited college/university or equivalent work experience
Experience generating add-on sales revenue preferred
Strong analytical and problem solving skills, along with excellent organizational, time management and multi-tasking skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
