Production Support Associate Production Support Associate …

Costar Group
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Costar Group
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Production Support Associate
Production Support Associate US-CA Irvine/en-US/CoStarCareers/job/US-CA-Irvine/Production-Support-Associate_R21273-1/applyProduction Support Associate

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Job Description

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OVERVIEW

CoStar Group is the leading data provider to the $11 trillion commercial real estate industry. Every day customers use our data and products to make multi-million dollar investment decisions. Apartments.com, a Costar Group company, is growing rapidly and searching for a Production Support Associate for Apartments.com is the leading online apartment listing website, offering renters access to information on more than 1,000,000 available units for rent. Powered by CoStar, the Apartments.com network of home rental sites includes Apartments.com, ForRent.com, ApartmentFinder.com, Apartamentos.com, ApartmentHomeLiving.com, ForRentUniversity.com, After55.com CorporateHousing.com and WestsideRentals.com.

DESCRIPTION

The Production Support Specialist is a critical part of our issue resolution process. Using strong communication skills, this position will work with other departments to ensure all production support issues are documented and resolved according to the teams SLAs.

ROLE RESPONSIBILITIES

  • Build strong internal (client) and external (vendor) relationships
  • Work independently as a self-starter, and within a team environment
  • Work effectively and manage ticket queue with minimal supervision
  • Ensure the timely resolution of issues resulting in minimal brand impact and maximum client satisfaction
  • Technical troubleshooting and data analysis

COMPETENCIES

  • SQL knowledge
  • Working knowledge of Salesforce

SKILLS & QUALIFICATIONS

  • Bachelors Degree
  • 2 years of issue management experience
  • Experience managing ticket queues and large data sets
  • Ability to quickly learn the components of a process and identify improvement opportunities
  • Strong written and verbal communication skills
  • High attention to detail and strong commitment to quality
  • Excellent problem solving abilities, high degree of professionalism, maturity, and judgement skills.
  • Able to deliver in a fast-paced and fast-changing environment.
  • Deep curiosity for data, technology, CRE, and our audience.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Posted YesterdayFull timeR21273

Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces.

CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen.  We help our clients make smart investments and decisions.  Eighty-three percent of the nations commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions.

We also help create lasting experiences through our family of marketplaces.  In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nations #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes.  LAND.com connects landowners to their perfect properties, spots and open spaces.  BizBuySell allows small business owners to bring their dreams to life.  And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties. 

Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable  accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to .

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