Customer Service Manager Customer Service Manager …

Wolters Kluwer
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Wolters Kluwer
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Customer Service Manager
Manager, Customer Service USA-CA-Irvine-Michelle Dr/en-US/External/job/USA-CA-Irvine-Michelle-Dr/Manager--Customer-Service_R0008765-1/apply

is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Within Wolters Kluwer, contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions.

Responsibilities:

  • Develop and monitor strategic business plans, goals and objectives to effectively guide the team, manage the territory and ensure the continued growth of the business
  • Manage the workflow processes and day to day activity of the team
  • Monitor and improve team performance metrics
  • Participate in the maintenance and growth of the business
  • Manage departmental expenditures within agreed budgets
  • Lead a high-performance team in order to provide superior, consultative service to customers (e.g., law firms, corporations)

Qualifications:

  • A minimum of five years of consultative customer service and/or management experience; preferably within the banking, insurance, hospitality, retail or legal industry
  • Bachelors degree from an accredited college/university or equivalent work experience; Masters degree from an accredited college or university preferred
  • Experience coaching and leading a team, managing multiple concurrent projects, and collaborating across multiple internal teams
  • Strong analytical, problem solving, multi-tasking, time management and communication skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
  • Ability to travel up to 25%
All Locations: USA-CA-Irvine-Michelle DrPosted TodayFull timeR0008765

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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