HR Knowledge Manager HR Knowledge Manager …

in Newport Beach, CA, United States
Permanent, Full time
Be the first to apply
in Newport Beach, CA, United States
Permanent, Full time
Be the first to apply
HR Knowledge Manager
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.91 trillion in assets for clients around the world. PIMCO has over 2,800 employees in 17 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

Based in Newport Beach, the HR Knowledge Manager will partner across the HR, technology, and GPS team to establish our HR Knowledge base. You will work closely with a project team of policy leads/SMEs across HR functions in order to assess current HR content gaps and establish an evaluation and maintenance process. You will be responsible for all aspects of project management for this important deliverable, as well as ensure consistency in HR content and related process design, approach, harmonization and standardization across the global HR team.

  • Build a project plan and manage the knowledge management transformation project, ensuring the project stays on track and meets all criteria for an effective deployment
  • Partner with the HR Modernization project team, HR Technology, and all global HR functions to build and deploy the HR knowledge base
  • Own the knowledge base itself, including the system, configuration, and ongoing maintenance
  • Partner with stakeholders and policy/function owners to provide support and best practices as they create content (policies, procedures, FAQ's, user guides and knowledge articles)
  • Maintain all HR policies and own all knowledgebase inventory, ensuring all are updated appropriately via partnership with functional and policy leads
  • Design and implement knowledgebase system and workflow based on leading practice
  • Understand external impacts and trends to ensure policies are aligned with applicable federal and local laws and regulations as well as leading practice
  • Identify and share trends with stakeholders to make recommendations to remain competitive and relevant related to policy trends and updates; stays apprised of labor and employee relations and general HR trends by maintaining strong connections with HR professional organizations (e.g., CUE, SHRM, etc)
  • Provide guidance on case management and policy interpretation that aligns to local, state, and federal laws and statutes and company policies and practices
  • After deployment, monitor and identify top issues and/or concerns within the organization through ServiceNow dashboard reporting capabilities

Position Requirements:

  • Bachelor Degree Proven ability to think about the "big picture" for HR knowledge base implementation
  • Experience managing a knowledge database, preferably for a global organization
  • - specifically with HR Service Delivery scoped application (Custom SDLC application)
  • Experience interpreting, updating, developing, improving, and managing HR content, preferably for a global organization
  • Identifying and / or supporting process improvement initiatives
  • HR Shared Services experience, including knowledge of leading practices
  • Ability to handle confidential information professionally and appropriately
  • Strong critical evaluation skills - ability to identify the root causes of problems through an expanded, holistic view vs. looking at smaller, discrete parts or at symptoms in isolation
  • Experience working in fast-paced environment
  • Willingness to embrace new HR technologies and changing processes
  • High attention to detail, accuracy, and thoroughness
  • Ability to work independently, under pressure with frequent deadlines
  • Excellent communication skills (verbal and written) including experience to identify, analyze, and communicate requirements and results
  • Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office