In-Depth Knowledge of: - Company policies, procedures, practices, products and services. - Banking operations, procedures, and policies.
Skill in: - Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. - Mathematical abilities sufficient to process and balance daily business transactions. - Written and verbal communication skills sufficient to interact effectively with external and internal clients.
Ability to: - Organize and prioritize workload to meet deadlines. - Provide courteous, timely service when addressing client issues and transactions. - Use good judgment in responding to complex client issues. - Coach staff on client services issues.
Experience Requirements: High School Degree or equivalent with three (3) years of customer service experience. ~or~ An equivalent combination of education, experience and/or training approved by Human Resources.
Licenses/Certifications: None Required.