Position TitleSr. Underwriting Support Specialist-UW Call Center (Remote West Coast - CA, UT, OR, WA)
LocationCupertino, CA (Opes)
Job SummaryThe Senior Underwriting Support Specialist is part of our Underwriting Support Call Center Team and will be responsible for supporting the underwriting needs of our wholesale, correspondent and retail business partners, as well as our account executives. In this role, the senior support specialist would be assisting the business partners through e-mail and inbound phone calls. The position requires the senior support specialist to provide highly detailed underwriting support and resolution to complex underwriting scenarios. The ideal candidate will have underwriting experience and possibly their DE Approval in order to assist on FHA transactions. The position assists Flagstar in providing best in class service to all of our business partners. It improves the overall customer experience with the bank and assists us in maintaining regulatory compliance.
70 % of time Provide underwriting support to internal and external customers via phone and email
10 % of time Maintain excellent loan quality throughout review of loans and through the use of checklists, templates and other quality tools
10 % of time Detailed knowledge of conventional and government underwriting guidelines and products through proficient use and review of manuals, procedures, memos and training materials
10 % of time Interact with external departments in order to resolve complex mortgage issues.
For Internal Use Only: H Hrly BandPosted YesterdayFull time06663
Flagstar Bank, headquartered in Troy, Mich., is a full-service community bank with branches across the state. Chartered in 1987, today Flagstar is one of the largest savings banks in the country. It also is a mortgage powerhouse, making home loans nationwide and ranking as one of the largest mortgage originators in the country. It also is a major servicer of home loans.
Flagstar Bank, FSB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability. Flagstar Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please e-mail
or call (248) 312-2000 to let us know the nature of your request and your contact information.
For more information:
Member FDIC/Equal Housing Lender