Systems Engineer Systems Engineer …

Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Systems Engineer
🌎 English English (United Kingdom) Espaol Portugus (Brasil) () This job posting isn't available in all website languages ☰ Systems Engineer II - Atlassian New 📅 1 day ago Post Date 📅 198000 Requisition # Apply for Job Share this Job Justin Hastings - Chief Human Resources Officer, North America at Experian Justin Hastings talks about our culture of innovation and inclusion. Visit to search for your next opportunity. Experian Consumer Services Careers That Define Whats the Next Big (Data) Thing for Consumers?

What could be more exciting personally and professionally than being part of a disruptive business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the disruptor and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. Its a position Experian Consumer Services has enjoyed for more than a decade and were always looking for the talent that can help expand that lead.

These days, the next big thing is often the next Big Data thing. Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

Its a holistic, 360 approach that requires aggressive, fast, scalable development that encompasses the cloud, mobile, security, e-commerce, automation, and lots and lots of data. We operate in a culture that focuses on the future, learns from the past and collaborates to deliver high-value solutions that meet consumer needs right now.

When youre the leader, its always urgent, important and market-changing. We think that defines the true disruptive business. Join us and create some chaos for the competition.

We are looking for a System Engineer II to join a global team that is focused on supporting our data center and cloud-based business platforms. The System Engineer role will be responsible for the design and administration of our ITIL application suites including the Atlassian tools (Jira/Confluence) and Service NOW ITSM platforms. An ideal candidate is continuously pushing the envelope to help with greater automation and self-service across these platforms, with seamless integration into our Agile and DevOps practices.


  • Perform Jira/Confluence platform upgrades. Maintain version compliance and patching
  • Configure, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins
  • Manage, create, and maintain Jira project workflows, templates, and permissions
  • Troubleshoot access and/or performance issues.
  • Provide Jira SME support to customers via approved collaboration tools.
  • Design, build, and support applications and system integrations using JIRA and Confluence
  • Manage and develop add-ons and integrations with Atlassian applications
  • Create and maintain scripts
  • Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
  • Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions
  • Interacting with Project Managers, Managers, Developers, Network Engineers and other Administrators
  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Onboard new teams to JIRA and help existing teams optimize their workflows
  • Interviews end users to understand current performance issues and future demands to make recommendations for infrastructure enhancements
  • Documents technical design requirements and provides feedback to project team; including Visio designs, application flows, and configuration information
  • Monitor infrastructure incident queue requests and complete tickets within pre-defined SLAs
  • Familiar with the Atlassian product life-cycle as it relates to upgrades and installing/configuring new add-ons
  • Strong collaboration and customer service skills with the ability to build trust among customers and stakeholders
  • Ability to work on multiple projects with multiple deadlines
  • Strong Linux and TCP/IP fundamentals preferred (particularly in AWS environments)
  • Working knowledge of Networking, DNS, Databases (Oracle/MySQL/Postgres), Active Directory, APIs
Education and Experience:
  • Candidate must have a minimum of 3 years hands as Jira/Confluence administrator
  • Prefer Bachelor Degree in Computer Science or related field
  • Exposure to system design technologies desired.
  • History of working in an e-commerce and fast paced environment
Qualifications Required:
  • Strong Understanding of Linux server platforms
  • Deep knowledge and understanding of Jira/Confluence tools use methodology
  • Deep knowledge of Jira/Confluence troubleshooting
  • Strong presentation skills
  • Strong attention to detail, goal oriented
  • Ability to create complex JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, and permission and notification schemes
  • Fluency in Confluence including security, spaces, design, and integration with JIRA
  • Ability to effectively prioritize work, troubleshoots issues, and complete tasks on time
  • Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
  • Good knowledge of internetworking technologies
  • Good leadership & analytical skills
  • Strong oral and written communication skills
  • Strong inter-personal and customer service skills
  • Strong organizational skills, ability to self-lead through major projects

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