Product Support Specialist Product Support Specialist …

Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Product Support Specialist
šŸŒŽ English English (United Kingdom) Espaol Portugus (Brasil) () īœ… This job posting isn't available in all website languages ā˜° Product Support Specialist New šŸ“… īœ¤ īœø īœŠ 22 hours ago Post Date šŸ“… īœ¤ īœø īœŠ 198118 Requisition # Apply for Job Share this Job Justin Hastings - Chief Human Resources Officer, North America at Experian Justin Hastings talks about our culture of innovation and inclusion. Visit to search for your next opportunity. The world of consumer credit is complex. Our database represents 220 million credit-active consumers nationwide with 1.3 billion updates flowing through monthly. How can a business sort through this enormous dataset to identify consumers, decision on loans, market to prospects and collect?

Experians Consumer Information Services division offers a suite of solutions, fueled by best-in class data, to assist lenders, government entities, retailers and beyond with all aspects of the customer credit lifecycle.

We are currently seeking an experienced product management and marketing professional to support product teams who are focused on consumer credit data, the reporting and processing of credit data, and the regulatory environments that govern credit data. Specifically, this role is designed to support the efforts of our Prospecting products. The candidate will be responsible for supporting product strategy, product development, innovation and go to market plans/campaigns.

Candidate must be able to work well across multiple teams: Data Development, Compliance, Legal, Sales, Operations, Marketing and other internal partners. The successful candidate will be highly effective in understanding how lenders are using our products and services today and will not only provide support but will also collaborate with internal product managers, customers and stakeholders in all facets of the job.

Responsibilities Include:
Actively provide strong product and market support to Product, Marketing, Sales and Operations teams to help drive revenue growth in the North American market
Support product enhancements and go-to market plans to drive market input into creation and on-going development of product enhancements or new products and services.
Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
Support sales engagements by providing product demonstrations and participating in sales presentations when needed
Provide support to Product team and drive product messaging and positioning
Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
Manage and maintain external and internal facing marketing product documentation
Ensure product libraries are current relative to product collateral
Support Product team to research billing/invoice requests and revenue tracking on a monthly basis
Knowledge, Experience & Qualifications:
2+ years of experience in product support, marketing, client services, or related field
Experience interfacing with many cross-functional teams product management, analytics, operations, marketing, compliance, etc.
Must have strong verbal and written communication skills
Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.
High sense of urgency and ability to work well in and navigate a matrix environment
Experience managing projects and multiple stakeholders
Detail-oriented with strong problem-solving skills
Resourceful and creative thinker
Bachelors degree required
Experience in the Financial Services industry preferred

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