Manager, Consumer,Education Manager, Consumer,Education …

Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Experian Information Solutions Incorporated
in Costa Mesa, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Manager, Consumer,Education
🌎 English English (United Kingdom) Espaol Portugus (Brasil) () This job posting isn't available in all website languages ☰ Manager, Consumer Education and Advocacy New 📅 2 days ago Post Date 📅 196664 Requisition # Apply for Job Share this Job Experian Scottsdale Office If you are an expert communicator, enthusiastic relationship builder and passionate educator who wants to help people achieve greater financial success, Experian has a job for you.

The Manager of Consumer Education and Advocacy is responsible for creating online content, working with consumer advocacy organizations, media and business leaders to increase consumer financial knowledge and achieve business objectives.

Experian is committed to driving consumer financial inclusion and improving financial health and well-being through education and innovation. Become part of the Experian Consumer Education and Advocacy team and youll discover being told, You changed my life, is a frequent occurrence.

Major Job Functions:

Design and implement strategic and tactical public education plans for Experian North America that increase overall consumer knowledge of issues the affect Experians business operation. Build and manage relationships with influential publics to enhance Experians brand, expand public education outreach and protect Experians business interests. Act as spokesperson for Experian on general consumer credit issues and other business unit and corporate subjects. Provide sales team support to promote Experian sales success by strengthening client relationships.

  • Oversee strategy and execution of Experian Education Ambassador program. Grow number of participants, oversee Ambassador training initiatives, communications and engagement opportunities.
  • Create education content for Experians websites and social media outreach.
  • Support relationships with influential consumer advocates, consumer protection officials and legislative offices.
  • Represent Experian as a speaker at local and regional financial education, consumer advocacy and other events that reach influential groups with key messages about Experians businesses.
  • Conduct interviews with media outlets that result in positive coverage for Experian.
  • Work as part of a cross-functional team within the Corporate Communications group.
  • Produce content for Experian sales team communications, client outreach, and other corporate communications tools and outlets.
  • Conduct Internet-based and in-person training programs for clients, Experian staff, and Advocacy organization representatives.
  • Consult with Public Relations team on issue response and talking point development.
  • Manage Consumer Education and Advocacy Intranet site.
  • Track Consumer Education and Advocacy metrics and report on performance toward team goals.
  • Other duties as necessary.
EOE Including Disability /Vet

Qualifications:
  • Bachelors degree in business, communications, journalism or related area 
  • Minimum 5 years of professional experience in public relations, journalism or business communications 
  • Proven experience in financial services and consumer education and advocacy 
  • Strong written, verbal, presentation and media relations skills required
  • Ability to work with corporate and business unit senior management team is critical 
  • Strong project management skills required 
  • Ability to work in a fast-paced environment 
  • Ability to adapt to shifting priorities is essential.
  • Bright, creative and energetic team player
  • Knowledge and experience in credit reporting law and policy a plus.
  • Travel: 20% of time
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