Director, Project Delivery Processes
This role is part of the Enterprise Program & Global Services Governance organization and is responsible for project delivery processes. The delivery processes owned by this role includes both the SVB Enterprise Initiative Framework (EIF) and the Solution Delivery Lifecycle (SDLC) process. The EIF governs how initiatives are delivered at the bank - both IT and non-IT - and includes phases, gates, and key risk controls. The SDLC governs how all IT changes are delivered into SVB's controlled production environment. This position leads the team that is responsible for these process and frameworks, related templates and training, and optimization / automation of the workflows.
This position leads a talented team of professionals responsible for defining and evolving our Enterprise Initiative Framework (EIF) and our Solution Delivery Life Cycle (SDLC) Processes as well as our Business Requirements Practice at the bank. This team owns the policies that govern how projects are delivered, how risks are managed, and how benefits are captured.
The focus areas for this role in the near term will be to lead this team to:
Optimize our EIF and SDLC processes so that they work together more seamlessly in the service of smooth project delivery
Integrate and refine our Business Requirements practice
- Incorporate Agile into the delivery toolkit
The team is also responsible for:
- Training, templates, portals
- Workflow automation
Internal testing (work with our Risk partners) of compliance to our processes
Support our Risk partners as they interface with Internal Audit, and various external federal and state regulators during regular reviews, demonstrating that we have appropriate controls in place.
Experience & Competencies Required:
Proven experience driving and coaching large-scale process reengineering using industry practices such as Lean Six Sigma, Value Stream Mapping, or DevOps.
Comprehensive knowledge of the Agile Scrum, Scaled Agile Framework, SDLC/Waterfall, ITIL, and PMBOK processes
Experience working in a product-centric organization
Communication and problem-solving experience - able to clearly and concisely communicate project objectives, resolve technical or process bottlenecks, and establish priorities for cross-functional teams
Experience developing, evolving and testing project risk controls as well as process testing
Ability to bring together disparate stakeholders and drive engagement Qualifications
Required Education & Experience
- Bachelor's degree
7-10 years of proven project management experience on large scale projects - IT & business
- 5+ years of experience in the IT world
- 5+ years of supervisory experience.
Six-sigma background in process improvement