· Call center/Helpdesk role
· Resolution of issues incidentsraised by clients within SLA
· Issue incident escalation torespective support groups
· Ticket creation, categorization,prioritization
· Incident resolution and ticketclosure
· On call support for issues relatedto laptop desktop application related issues
· Problem Record creation and reportingto Problem Managers
· Assisting with Exchange, Outlook,and Mailbox movement related issues
· Virus scanning and troubleshootingall basic components which help in system maintenance
· Troubleshooting outlook issues likeconfiguration issues while configuring accessing emails, PST, Creation PSTfiles, tracking and retrieving data application related issues etc.
· Software installations allapplication related issues
· Resolution of all priority incidentsbased on first in first out basis
· Shift work will be required.