Pendeford Customer Service Advisor PDF1921 Phonebank Start Date 8 July 2019

  • Competitive
  • Wolverhampton, England, United Kingdom
  • Permanent, Full time
  • Lloyds Banking Group
  • 17 Apr 19

Pendeford Customer Service Advisor PDF1921 Phonebank Start Date 8 July 2019

End Date
31 May 2019
Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date.

Salary Range
£17,874 - £19,860

We support agile working - click here for more information on agile working options.

Agile Working Options
Unable to Offer Agile Options

Job Description Summary
Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities

Job Description

Start date: 8 July 2019

Location: Pendeford

Salary: £17,874 - £19,860 per year

Shift pattern

Weekly rotational pattern

Shift operating hours

07:00-23:00 (depending on site and product opening hours)

No. of days scheduled

Maximum of 5 out of 7 (over a Mon-Sun weekly period)

Weekend working

Maximum of 7 weekend days over an 8 week period

Weekend placement

Weekend days will be placed in any combination that best suits customer need

Late working

Maximum of 15 days of late shifts (post 6:30pm onwards) in an 8 week period

Non work days (NWD's)

2 consecutive midweek NWD's when a full weekend is worked. NWD's are moved to suit customer demand

Shift span

Minimum of 4 hours and maximum of 10 working hours per day. Minimum of 30 hours and maximum of 40 hours per week

Start/finish times

Shift start or end time can be moved from base pattern to best suit customer need (e.g. a 12:00-20:00 shift can be moved to a 09:00-17:00 shift).

Notice period

8 weeks notice of confirmed shift pattern

At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it.

We're currently looking for 12 Customer Service Advisors to join our contact centre team in Pendeford.

If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.

What you'll be doing

This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services.

You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does.

From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day.

Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support.

Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout.

What you'll need

From day one, you'll be a valued part of a Customer Service team that helps people build for their future.

Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player.

You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.

The Rewards

In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:

  • 22 days holiday
  • Annual performance bonus
  • Option to save money with exclusive high street discounts
  • The ability to replace some benefits with cash
  • Private medical benefits
  • Discounts on great financial products such as mortgages, loans and insurance
  • Generous contributory pension scheme
  • Share-save and incentive plans
  • Support for your total wellbeing: body, mind, finance and work


You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

To find out more and apply click the Apply button. Please note if we receive a large volume of applications the advertising may close earlier, so don't delay in submitting your application.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.