Customer Service Analyst
Showcase your customer service skills by helping us to provide a world-class customer experience within our Flow Operations team.
You will be responsible for the management and processing of direct debits, early termination requests, invoice requests, end of lease activities, as well as other vital customer service tasks. You will also provide support to the Sales and Collections teams. Your excellent communication skills will enable you to confidently handle all customer queries and partner with key internal contacts across all business channels, to ensure the customer journey is as efficient as possible.
You will be comfortable operating in a fast-paced environment, where tasks and priorities change regularly. As an adaptable, self-motivated team player you will naturally invest high levels of energy at work to achieve individual and team goals. With previous experience working in a corporate environment, ideally within financial services, you will be proficient in using Microsoft Word, Excel, and Outlook. Your strong written and verbal communication skills will be underpinned by your high attention to detail.
An understanding of asset finance products (Operating Leases, Hire Purchase, Finance Lease or similar), as well as banking customer service, is highly desirable, but by no means essential.
We're looking forward to hearing from you. Please apply now! About Commodities and Global Markets
Commodities and Global Markets provides clients with an integrated, end-to-end offering across global markets including equities, fixed income, foreign exchange and commodities. Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.
As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.
Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.