LPP provides administration services to many local government pension schemes. This generates action for members of those pension schemes when they retire, join & leave the pension scheme, upon death of a member or when there are changes to personal details (amongst many other things). As such the work of our Operational teams is varied, technical, time critical and high volume.
In this role you will be responsible for workflow & resource planning across a busy, high volume, multi-site administration environment. The successful candidate will play a key role in creating a forward-looking view of work due to be actioned and cross referencing this to available staffing levels & skill sets.
As you would expect from a pension organisation LPP offer employees access to an excellent pension scheme with 12.4% employer contributions. Our offices in central Preston are easily accessible by road, rail and public transport.
We offer a 37-hour working week, with flexibility in working pattern for the right candidates. LPP provides an environment of continuous personal and professional development to support employees in reaching their full potential to deliver our vision ‘to be a leading pension services business’.
- Utilise various internal systems to establish work volumes due over the next week and factor in any deadlines for various special projects (all with differing deadlines)
- Assess available resourcing levels to forecast & predict likely outputs
- Support your team leaders to allocate work to individual staff members looking at the most efficient means of delivering the target with the available skill sets
- Prepare a weekly forecast report for senior managers
- Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over
- Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered
- Work with local management to maximise outputs (i.e. moving work types & people around the operational teams as required)
- Prepare regular MI showing the forecast vs actual performance and explain differentials
- Constantly look at ways to deliver better service to members of the pension schemes & drive business efficiency
- Liaise with clients / stakeholders to manage expectations and explain delivery of service. This will include attendance at face to face meetings
- Review and improve current processes, systems and ways of working to ensure they are fit for the future
- Experience of a similar role within an operational, task & service orientated business ideally gained within a pension or financial services organisation
- Able to fully understand the operating model, business Service Level Agreements and targets and to use these as the driving force behind all planning activity
- Strong management capability with the ability to manage resources effectively to deliver required results
- Able to create and produce data and MI in an easily understandable format
- Excellent communication skills with the ability to present to clients and stakeholders
- Strong IT skills, particularly MS Excel
- A recognised pension administration qualification would be desirable
- Data analysis expertise and competence to interpret results
- The ability to develop plans over the medium to long term, think strategically and anticipate risks, opportunities and obstacles.
- A willingness to work in line with our values:
Committed to excellence
Doing the right thing
Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.