Compliance Business Support Manager (Home Finance)
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Acting as a partner to the CLUK Home Finance business to deliver risk based, business and customer focussed support that delivers pragmatic, consistent and technically accurate regulatory advice and oversight, balancing the delivery of strong regulatory compliance with commercial implementation. Act as deputy for the Head of Compliance Business Support (HOCBS) on specified topics as required.
- Provide high quality conduct and compliance advice to support the company's business as usual and project related activities ensuring regulatory risks and issues are managed appropriately in accordance with the agreed risk appetites. Working with the Compliance Technical team, support the business in the implementation of regulatory change through to delivery by providing subject matter compliance expertise.
- Engage with the Senior Management, lead the dedicated Business Unit Compliance resources and facilitate the relationship between Lines 1 and 2. Provide oversight of regulatory risk within their business areas, highlighting risks and issues and ensuring these are managed appropriately. Manage the day to day interaction with the dedicated Business Unit Compliance resources ensuring that their activities and outputs are aligned to the Business Unit Compliance Officer (BUCO) Standard.
- Maintain and further embed the Conduct Risk Framework, particularly the Conduct Risk Policy, Standard and associated MI & Reporting, acting as subject matter expert. Work with the business and dedicated Business Unit Compliance resources to ensure new and emerging conduct risks are identified and appropriate mitigations are implemented. Ensure that customer impacts are considered in key decision making processes.
- Provide Compliance oversight or sign off on relevant product, customer or distributor related materials. Working with the Compliance Technical team support the business on managing and resolving complaints that are complicated in nature or require specific compliance advice.
- Produce business level reporting on conduct and regulatory risks, issues and developments for executive management, management committees and committees of the Board as required.
- Support the HOCBS in the maintenance of the Conduct Risk and Conflicts of Interest Operating Policies and supporting Standards ensuring they continue to reflect new and changing regulatory requirements, as well as reflecting any changes to products, services or corporate structures. Work with the business and dedicated Business Unit Compliance resources to ensure the ongoing compliance with the Policies and Standards by providing advice and guidance as required. Review and challenge the Policy gap analysis completed by the business as part of the Policy Attestation processes and monitor progress of any agreed remediation activity to completion.
- Develop and maintain staff training material in respect of Conduct Risk, Conflicts of Interest, Code of Conduct, Conduct Rules and any new or changing regulatory requirements.
- Engage in cross functional working with other business areas to ensure a collaborative, risk based approach and outcome that makes best use of the company's resources and facilitates a regular exchange of information on key issues and changes affecting the business.
- Develop and maintain interpersonal skills and knowledge of business products & services and processes as well as compliance technical knowledge in respect of the FCA Handbook and any other key regulatory requirements. Oversee and lead the dedicated Business Unit Compliance resources to further develop and expand their skills and knowledge through coaching and guidance on technical matters through internal and external training as appropriate.
Desired Knowledge / Experience / Skills
• Ability to develop and maintain effective working relationships with colleagues, business unit leadership teams and other governance functions.
• Strong influencing and stakeholder management skills up to and including senior / executive management level.
• Ability to present advice in a clear, timely and focused way.
• Extensive experience and understanding of the Equity Release Mortgage sector / products.
• Detailed working knowledge of regulatory frameworks and requirements, particularly the FCA Handbook relating to the Equity Release Mortgage sectors / products. Demonstrable subject matter expertise on Conduct Risk.
• Ability to interpret the intended outcomes of regulatory rules, principles and guidance and drive pragmatic solutions and change balancing regulatory requirements, cost/benefit, customer impact with business needs.
• Good communication skills including oral communication skills that can adapt to the audience and influencing skills that are effective up to and including Senior Management / Executive level.
• Ability to take a risk based approach to organising workloads for self to meet demanding and often changing priorities, ensuring that key deadlines are met.
• Excellent analytical and report writing skills. What you'll like about working here
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development. Diversity and inclusion
Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences