International banking group with a well established and highly regarded payments function.
Act as a trusted Advisory point of contact for the business with regards to regulatory and conduct related queries
Lead and present to Compliance senior management on Compliance assessments of new and amended products, and product reviews.
Review incidents and risk events to provide timely Compliance/Conduct direction and advice with regards to fixes and redress/remediation
Ensure all risks and issues identified are appropriately logged, tracked and are only closed when acceptable evidence has been supplied to justify closure
Ensure all conduct and other regulatory risk issues are escalated promptly
Provide timely and relevant regular and ad-hoc reports as required both internally and externally, for governance committees, for example.
Review customer communications including but not limited to for example, collections letters, incident related communications, marketing material.
Advise on regulatory matters such as Collections and Complaints
Liaise with international colleagues where required
Experience within a business oversight compliance function
Experience within a compliance advisory position
Experience within a payments environment providing technical compliance advice
Experience of monitoring regulatory compliance processes, practices, risks and customer outcomes in a financial services institution
Top experience within one of the worlds most highly regarded financial institutions.