Lead Content Designer Lead Content Designer …

DWP Digital
in Newcastle upon Tyne, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP59258 - GBP71154 per annum
DWP Digital
in Newcastle upon Tyne, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP59258 - GBP71154 per annum
DWP Digital is looking for a Lead Content Designer, working in our Health Digital Team, to design the department's services around the people who need them.

We require a Lead Content Designer to join DWP Digital at an exciting, challenging time in our digital transformation. We have a clear vision - to design the department's services around the people who need them - and we're looking for talented people to help us achieve it.

Working in our Health Digital Team you will be using your experience of large-scale and complex content projects, you'll assure the quality of content design across teams and its alignment to departmental goals. Using research, data and other evidence, you'll translate user needs into content strategy across end-to-end services (including non-digital parts).

You'll strongly advocate for best practice in content design, leading on cross-government content projects and keeping up to date with industry changes.

Helping to shape content career paths and may manage Senior Content Designers. You'll work with senior stakeholders to help to build teams, solve problems and develop strategy. You'll be a champion for designing around user needs, making sure people's interactions with government are as simple and quick as possible.

** Please note: frequent travel between Leeds and the DWP Digital hubs in Blackpool and Newcastle will be required for this role **

There are some challenges that we hope you're ready to tackle - especially around persuading senior stakeholders of the value of user-centred content design. It's important and rewarding work.

Hear from those working at DWP Digital about why we do what we do


What are we looking for?

  • Plenty of hands-on content design experience
    • a proven track record of working from a digital perspective, including iterating content design for complex situations and difficult or technical problems and processes
    • experience of engaging multidisciplinary teams with a user-centred content design process and of explaining design decisions in a way that other people understand
  • An evidence-based approach to content design
    • substantial experience of using user research and data to make content design decisions
    • experience of consulting regularly with senior stakeholders to provide analysis and recommendations
  • Experience of setting strategy
    • demonstrable experience of understanding how your work fits into a wider context, and of recognizing and addressing challenges
    • experience taking the lead in setting content priorities across a number of work areas

Check out some tips for getting hired by DWP Digial at


Where will you work?

You'll join our team at our digital hub in Newcastle.

Only a short Metro ride from the city centre, the hub has a modern, informal and collaborative working environment. Our facilities include two restaurants, catering pods and vending machines, sports facilities, cycle shelter, showers and Wudu washing facilities.

Have a closer look at the facilities at http://bit.ly/36b9Fem

It is also home to the GDS Academy, user experience lab and UX command centre


We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £71,154p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working and family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, holidays, insurance, healthcare, events, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.
  • And lots more

CLICK APPLY for further information and to start an application on Civil Service Jobs.